Job Summary: Professional responsible for optical product sales, customer service, sales target and process monitoring, as well as service order management and customer registration. Key Highlights: 1. Optical product sales and customer service 2. Sales target management and operational processes 3. Service order tracking and quality control Sell optical products (eyeglasses, contact lenses, sunglasses, and accessories); Serve customers according to the company's established standards, following the Sales Protocol steps; Monitor daily individual sales to ensure achievement of the monthly target; Track sales of complete eyeglasses (O.C.), ensuring report completion and achievement of biweekly and monthly targets via KPIs (Infoboard); Register customers in the system; Perform necessary measurements to ensure technically correct optical sales; Process exchanges and returns (customer and system); Track service orders with the laboratory to guarantee delivery within the timeframe communicated to the customer; Inspect service orders delivered by the laboratory against purchase orders (quality and condition verification) and deliver them during the "magic moment"; Generate and receive mailbags; Minimum Education: High School (Secondary Education) * Totalpass * Transportation Allowance * Life Insurance * Medical Assistance * Dental Assistance * Gympass
João Silva
Indeed · HR
João Silva
Indeed · HR
