Receptionist (8 hours)

Description

Job Summary: Check-Up Medicina e Diagnóstico is seeking Receptionists to provide customer service and support, ensuring laboratory service organization and quality. Key Highlights: 1. Greet customers and provide clear information about tests and services 2. Maintain an organized and clean workplace 3. Handle conflict resolution with customers Check\-Up Medicina e Diagnóstico, the third largest laboratory in Minas Gerais state by number of processed tests, operating in Clinical Laboratory Analysis and Imaging Diagnosis, is seeking Receptionists. **Main Responsibilities:** **Greet customers, answer questions, and provide accurate and clear information regarding laboratory tests and services;** * Fully comply with internal Service Order (SO) registration procedure POA\-REC\-001; * Dress according to company guidelines; * Maintain an organized and clean workplace; * Safeguard confidentiality and security of information, complying with information security and data protection policies and regulations; * Train, supervise, and provide feedback to new receptionists during onboarding; * Monitor, oversee, and adjust routines for junior and mid-level receptionists; * Resolve potential conflicts with customers and escalate to immediate supervisor when necessary; * Supervise daily cash closing; * Generate indicators regarding the percentage of incorrect requisition forms per receptionist and monitor them; * Receive, register, forward, and analyze incidents (RNC) to managers and SGQ, ensuring confidentiality and traceability of information; * Monitor activities of Clinics/Partners according to internal agreements; * Request and track operational consumables in the system; * Open operational service requests (Infrastructure – IT – Logistics) when applicable. **Requirements:** \- Availability to work flexible hours; \- Prior experience in reception (minimum 1 year); **Working Hours:** Monday to Friday: 09:00 \- 19:00; Saturday: 08:00 \- 12:00 **Base Salary: R$1\.621,00 \+ benefits.** **Benefits:** * Monthly individual performance bonus (Attendance): R$260.00 * Meal allowance: R$220.24 fixed \+ R$9.45 per business day * Unimed Health Plan with co-payment (company subsidy for employee based on age bracket; employee may include family members at their own expense) * Uniodonto Dental Plan (company subsidy: 50%) * Life Insurance (company subsidy: 100%) * Gympass; * Additional vacation day after every 5 years of service; * Emotional Support: Dedicated psychologist for employee Well\-Being Program; * Birthday Gift Card: R$50; * Discounts on tests and consultations conducted at Check\-Up. Employment Type: Permanent CLT Compensation: Starting from R$1\.621,00 per month Benefits: * Health insurance * Dental insurance * Life insurance * Meal voucher * Transportation voucher Work Location: On-site