Job Summary: The Check-Up Medicine and Diagnostics laboratory seeks Receptionists to provide customer service and support, manage daily operations, and ensure service quality. Key Highlights: 1. Greet customers and provide information about examinations and services. 2. Train new receptionists and provide feedback while supervising daily routines. 3. Handle conflict resolution and monitor partner activities. Check\-Up Medicine and Diagnostics, the third-largest laboratory in Minas Gerais state by number of tests processed—with clinical laboratory analysis and medical imaging diagnostics divisions—is seeking Receptionists. **Main Responsibilities:** **Greet customers, answer questions, and provide clear and accurate information regarding laboratory examinations and services;** * Fully comply with internal Service Order (SO) registration procedure POA\-REC\-001; * Dress according to company guidelines; * Maintain an organized and clean workplace; * Safeguard confidentiality and security of information, adhering to information security and data protection policies and regulations; * Train, supervise, and provide feedback to new receptionists during onboarding; * Monitor, supervise, and adjust routines for junior and mid-level receptionists; * Resolve potential customer conflicts and escalate to immediate supervisor when necessary; * Supervise daily cash closing; * Generate indicators on the percentage of incorrect requisition forms per receptionist and monitor them; * Receive, register, forward, and analyze incidents (RNC) to managers and SGQ, ensuring confidentiality and traceability of information; * Monitor clinic/partner activities according to internal agreements; * Request and track operational consumables in the system; * Open operational tickets (Infrastructure – IT – Logistics) when applicable. **Requirements:** \- Availability to work flexible hours; \- Prior experience in healthcare reception (minimum 1 year); **Work Schedules:** Monday to Friday: 09:00–19:00; Saturday: 4 hours Monday to Friday: 08:00–18:00; Saturday: 4 hours Monday to Friday: 07:00–17:00; Saturday: 4 hours **Benefits:** * Monthly individual performance bonus; * Rewards for personal presentation; * Meal allowance; * Unimed health insurance plan with co-payment (company subsidy varies by employee age group; employees may include family members at their own expense); * Uniodonto dental insurance plan (50% company subsidy); * Life insurance (100% company subsidy); * Gympass; * Additional vacation day after every 5 years of service; * Emotional support: Dedicated psychologist for the Employee Well-being Program; * Birthday gift card: R$50; * Discounts on examinations and consultations at Check\-Up. Employment Type: Permanent CLT contract Salary: R$1\.326,27 \- R$1\.621,00 per month Benefits: * Health insurance * Dental insurance * Life insurance * Meal allowance * Transportation allowance Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
