Job Summary: Junior IT Analyst responsible for batch monitoring, incident management, communication with specialized teams, and process documentation. Key Highlights: 1. Batch and system monitoring 2. IT incident management and communication 3. Process documentation and continuous improvement ANL TI JR Country: Brazil * Monitor batch jobs in the tools/applications used by the company, systems, and all configuration items registered in the batch tools available to the Scheduling team; * Provide rapid and accurate monitoring with minimal impact on the environment; in case of ALERT\-INCIDENT, contact specialized teams via phone or other available communication means, and formalize the notification via E\-mail; * Record incidents in control tools, communicate them via WhatsApp, and when necessary, escalate to IT Management for positioning; * Perform escalation if unable to contact the specialist responsible for supporting the generated ALERT\-INCIDENT; * Document all processes performed by the Scheduling team using available documentation tools, making them accessible to the Scheduling team to enhance process agility, facilitate resolution of known issues, and support future reference and procedures; * Handle Level 1 requests and incidents and collaborate with other IT areas; * Identify opportunities for process improvement within the area and support solutions where possible; * Ensure compliance with information security policies and guidelines, and adherence of activities to them.
João Silva
Indeed · HR
João Silva
Indeed · HR
