RESERVATIONS AND EVENTS AGENT

Description

Job Summary: Handle proactive and reactive sales support in the call center, offering hotel chain products and services with emphasis on reservation conversion and excellence in customer relationship management. Key Highlights: 1. Multichannel customer service: phone, email, WhatsApp, and internal systems 2. Focus on reservation conversion and customer satisfaction 3. Commercial support for corporate clients and travel agencies Perform proactive and reactive sales support in the call center, offering hotel chain products and services, focusing on reservation conversion, excellence in customer relationship management, and commercial support for corporate clients and travel agencies. Serve customers via phone, e\-mail, WhatsApp, and internal systems, handling quotations, reservations, and sales. Present advantages of the hotel chain properties, tailoring communication to customer profiles (corporate, leisure, events). Prepare and send commercial proposals promptly and clearly. Conduct follow\-ups to convert quotations into confirmed reservations. Record all interactions in the CRM and reservation systems used by the hotel chain. Support Account Executives and Supervisors with information regarding availability, rates, and policies. Execute proactive sales activities (outbound calls to lead databases, promotions, follow\-up on unconverted quotations). Monitor individual performance goals and strive to exceed sales and performance targets. Answer customer inquiries regarding services, rates, events, location, hotel differentiators, etc. Adhere to company\-established service scripts and standards. Requirements: Education: Completed high school diploma (preferably pursuing or having completed a bachelor\'s degree in Tourism, Hospitality Management, Business Administration, or related fields) Experience: Prior experience in sales, customer service, or reservations within hospitality or tourism is preferred Languages: Fluent Portuguese; basic/intermediate English is a plus Knowledge: Fundamental sales and persuasion techniques Familiarity with reservation systems, CRM, and multichannel customer service platforms Microsoft Office Suite (Word, Excel, Outlook) Basic knowledge of geography and tourist/hotel destinations Behavioral Competencies: Clear, friendly, and concise communication Persuasion and negotiation skills Goal and results orientation Organizational skills and responsiveness in customer service Proactivity and initiative Ability to manage multiple channels simultaneously Employment Type: Full\-time, CLT (Consolidation of Labor Laws) Benefits: * Medical insurance * Dental insurance * Free parking * Life insurance * Meal allowance * Transportation allowance Employment Type: Full\-time, CLT (Consolidation of Labor Laws) Compensation: R$2\.200,00 \- R$2\.500,00 per month Benefits: * Medical insurance * Dental insurance * Meal allowance * Transportation allowance Work Location: On\-site