Student Financial Support Assistant

Description

We stand alongside physicians throughout their entire journey and seek individuals who resonate with our purpose, values, and culture to join our team. Let’s transform healthcare together—with those who embrace medicine as their vocation! This is an open position in the **Corporate and CSA** area, to be performed in a **hybrid format in Belo Horizonte / MG**. As a **Student Financial Support Assistant** at Afya, your primary objective will be to **provide humanized and efficient support to students’ requests.** **All our opportunities are open to people with disabilities (PwD) and INSS-rehabilitated individuals.** ----------------------------------------------------------------------------------------------------- **Responsibilities and duties** **HOW YOU WILL TRANSFORM HEALTHCARE DAILY:** --------------------------------------------------- * Provide second-level support to students via tickets, emails, and internal platforms, ensuring qualified and effective assistance; * Handle and follow up on requests related to Finance, Academic Affairs, and Scholarships; * Register, track, and resolve technical and administrative tickets, ensuring timely responses within established deadlines; * Identify, classify, and route requests to responsible departments when necessary; * Assist students and internal clients in using company systems and tools; * Collaborate with the team on continuous process improvement and documentation of recurring solutions; * Work collaboratively and broadly, supporting various team functions according to operational needs; * Contribute to a humanized, efficient, and student-satisfaction-focused support experience. **Requirements and qualifications** **WHAT WE SEEK (though we don’t expect any single candidate to meet all requirements):** ----------------------------------------------------------------------------------------- * Completed high school education; * Preferred: undergraduate studies underway in Administration, Accounting, Financial Management, or related fields; * Prior experience in customer service, technical support, or administrative routines; * Preferred: experience in the education sector; * Strong verbal and written communication skills; * Organizational skills, attention to detail, and ability to prioritize tasks; * Proactive, collaborative profile with a problem-solving focus; * Interest in handling financial matters and customer support; * Basic knowledge of ticketing management tools and systems is considered a plus (e.g., Salesforce and TOTVS RM); * Familiarity with Microsoft Office or Google Workspace. **Additional information** #### **PEOPLE ARE OUR GREATEST ASSET—thus, we offer benefits and partnerships for our team.** **Check out the main ones below:** **For daily use:** * Meal allowance / food voucher; * Flexible working hours and allocation (for Remote positions); * Transportation voucher (for Hybrid or On-site positions); **UP in compensation:** * Profit-sharing program (PLR); * Multibenefits: Flexible benefit via Flash Card, usable as preferred. **Family, Health and Well-being:** * Gympass / Wellhub; * Psicologia Viva (online platform for psychological and nutritional consultations); * Health and dental insurance; * Life insurance; * Extended parental leave (up to 6 months for mothers and 20 days for fathers); * Rede D'Ór: support and key health information for mothers and babies through a network of accredited nurses; * Partnership with SESC in your region (diverse programming across education, health, culture, leisure, and social assistance); * Birthday Day Off (one paid day off to be taken on your birthday or during your birth month). **Development and Learning:** * Platform with diverse courses to enhance your knowledge (UCA); * Language academy (AIA); * Leadership development program; * Mentoring Program for Women at Afya (MMA); * Discounts on undergraduate and postgraduate courses at Afya teaching units. **Bonus for Medical Faculty:** * Premium subscription to Afya iClinic and Afya Whitebook. **THE LARGEST ECOSYSTEM FOR MEDICAL EDUCATION AND PRACTICE SOLUTIONS IN BRAZIL.** The Afya brand was launched in 2019, but our story began much earlier. We emerged from the merger between NRE Educacional—the largest group of medical schools in Brazil, founded in 1999—and MEDCEL, a brand specializing in residency exam preparation courses. Through rapid growth, we have acquired new educational units in recent years—now over 30 across Brazil—as well as more than 10 startups delivering digital solutions for medical practice—Afya Whitebook, Afya iClinic, Afya Papers, Glic, and Cliquefarma are some brands in our portfolio. Visit afya.com.br to learn more about our history and all the solutions we offer. Afya has been a publicly traded company since 2019, with shares listed on the Nasdaq stock exchange in the United States. In 2023, we also made our shares available on the Brazilian stock exchange, B3. Learn more at ir.afya.com.br. **Our purpose is to transform healthcare together with those who embrace medicine as their vocation.** To achieve this, we rely on a team of 10,000 curious, collaborative, committed, adaptable, and results-driven individuals—from every corner of Brazil, with diverse accents but speaking the same language, united by a shared purpose. If you identify with the Afya way, **join us in transforming healthcare through education and technology**. \#VemSerAfya