Job Summary: A professional responsible for optical product sales and customer service, managing the entire sales process—from measurements to delivery and after-sales. Key Highlights: 1. Optical product sales (eyeglasses, contact lenses, sunglasses, and accessories) 2. Customer service and sales target tracking 3. Full management of service orders and after-sales Sell optical products (eyeglasses, contact lenses, sunglasses, and accessories); Provide customer service according to company standards, following the Sales Protocol; Track daily individual sales to ensure achievement of monthly targets; Monitor complete eyeglass (O.C.) sales, ensuring report completion and achievement of biweekly and monthly targets via KPIs (Infoboard); Register customers in the system; Perform necessary measurements for technically accurate optical sales; Process exchanges and returns (customer and system); Track service orders with the laboratory to ensure timely delivery as promised to the customer; Inspect service orders delivered by the laboratory against original orders (quality and condition verification) and deliver them during the “magic moment”; Generate and receive mailbags; Minimum Education: High School (Secondary Education) * Totalpass * Transportation Allowance * Life Insurance * Medical Assistance * Dental Assistance * Gympass
João Silva
Indeed · HR
João Silva
Indeed · HR
