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Job Summary: We are seeking a professional to analyze and resolve hardware and software issues, performing preventive and corrective maintenance on various equipment to ensure product quality. Key Highlights: 1. Opportunity to grow and contribute within a dynamic and innovative environment. 2. Working with technology that empowers lives and exceptional professionals. 3. Focus on maintenance, diagnostics, and quality of technological equipment. **Why join \#PosiTime?** We believe technology exists to empower lives; therefore, every day we build new solutions that make people's lives better and smarter! Agile, vibrant, bold, innovative, diverse, connected, dynamic, entrepreneurial, and resilient — more than a team, we are the \#PosiTime. If you identify with our purpose and seek a place to grow and contribute, we welcome you with open arms! **Responsibilities and Duties** ### **Responsibilities and Duties** * Analyze hardware and software problems and failures, performing accurate technical diagnostics on equipment. * Perform corrective and preventive maintenance on notebooks, desktops, and smartphones, ensuring full functionality in accordance with the company's established quality standards. * Install, update, configure, and uninstall software on equipment. * Conduct final tests on notebooks, desktops, and smartphones according to procedures defined by engineering, ensuring only products meeting quality criteria are released. * Record all identified incidents and corrective actions taken in the system, ensuring traceability and information control. **Requirements and Qualifications** ### **Requirements and Qualifications** * Completed Technical Education in Electronics, Mechatronics, or Electrotechnics; or currently pursuing a Bachelor’s degree in Information Technology, Software Engineering, Data Science, Computer Networks, or related fields. * Prior experience in technical support for hardware and software. * Valid and permanent Category B driver’s license. * Availability to work in the field, including external service calls as required. * Availability for travel. **Additional Information** **Learn about some benefits offered by \#PosiTime:** **\*\* We strive to offer the best benefits to \#PosiTime members, which may vary depending on contract type and work location.** **Quality of Life** Health and dental insurance plans Zenklub: mental health and wellbeing platform, including psychological counseling Gympass Meal allowance Childcare assistance and maternity kit **Career and Education** Discounts at Universidade Positivo (UP) — for employees and dependents Saber Mais: Professional Development Portal Discounts at Colégio Positivo for employees’ children **Finance** Profit-sharing program (PPR) Good Card: benefit accepted at over 130,000 establishments Life insurance Payroll-deductible loans Private pension plan **Transportation** Company car + fuel allowance **Exclusive Discounts** Positivo Partner: website offering discounts on our products *“Of the world’s leading global technology companies, nearly all were founded in a garage. Only one was born in a classroom.”* That is how Positivo Tecnologia began — in 1989, taking on the challenge of manufacturing computers in Brazil. We believe TECHNOLOGY EXISTS TO EMPOWER LIVES, and this is our essence — we aim to integrate it into everyone’s daily routine, always in its best version: perfectly tailored to each consumer’s profile. This is the essence of a company born in the classroom aiming to change worlds — millions of them! **OUR POSITIVE WAY OF BEING AND DOING TECHNOLOGY** Our dynamic, versatile team, which values diversity, is guided by our 12 core attitudes. At Positivo Tecnologia, you’ll have the opportunity to work alongside exceptional professionals, learn extensively, and put your ideas into practice. Learn more about Positivo Tecnologia on LinkedIn: www.linkedin.com/company/positivo\-tecnologia BE PART OF OUR STORY! JOIN US AS \#POSITIME!
