Customer Service Representative

Description

Job Summary: This position involves assisting with marketplace management, customer service, issuing invoices (NF), and order management, requiring proactivity and collaboration. Key Highlights: 1. Customer support via chat, email, and phone 2. Marketplace management and updates 3. Collaborative and proactive work Job Description: Assist in marketplace management and updates; \- Respond to and resolve customer inquiries via chat, email, and phone; \- Issue invoices (NF) and quote shipping costs; \- Print orders and track their status. Requirements: \- Prior experience in e\-commerce is a plus; Skills: \- Effective communication and customer service skills; \- Proactivity and ability to collaborate effectively; \- Basic knowledge of metric analysis tools; \- Organization and attention to detail; \- Responsibility and ability to work well in a team. Employment Type: Full-time CLT Compensation: R$2\.000,00 \- R$2\.150,00 per month