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Job Summary: We are seeking an agile professional to resolve tickets, classify, register, handle incidents and service requests, guide users, and perform software and equipment maintenance. Key Highlights: 1. Opportunity for continuous learning and professional growth 2. A company specializing in IT solutions and passionate about innovation 3. A diverse, inclusive, and respectful environment for all people We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and the world. * **Our culture** \- Even though we are remote, we stay connected. We hold ceremonies to foster closeness, share knowledge, and stay updated on company news! * **We are diverse** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, **everyone is welcome here**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us? **Responsibilities and Duties** **What are we looking for?** An agile individual capable of resolving tickets efficiently and committed to customer satisfaction. **Your typical day will include:** * Receiving, classifying, registering, handling, resolving, and, when necessary, escalating incidents/tickets and service requests to another support level * Registering in the ITSM tool to ensure proper routing to the correct team * Guiding users regarding current processes, policies, and procedures * Handling service requests and incidents with users either directly or remotely * Participating in audit and quality assurance processes for tickets and teams * Keeping incident/ticket requesters informed about progress, providing clarifications, guidance, and updates * Configuring and maintaining software and equipment **Requirements and Qualifications** * Knowledge of Windows * Basic understanding of computer networks and information security **Preferred Qualifications** * ITIL certification * MCITP or MCSE certification **Working Hours** * 08:00 \- 17:00, Monday to Friday * On-site work in Araxá/MG **NOTE:** Hey! If you don’t meet all the requirements, we still encourage you to apply! We’ll carefully review your profile considering all your qualifications. **Additional Information** **What you’ll find here:** * An environment conducive to **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuous development of our people * **Meal and/or food allowance** for grocery shopping and meals * **Medical and dental assistance** so you and your family can maintain good health * **Pharmacy partnership** offering discounts on medications * **Childcare allowance**, per current policy * **Gym partnership** to encourage physical activity * **SESC partnership** offering diverse cultural and leisure activities * **Partnerships for language, technology, and online course studies** * **Payroll-deductible loans** with attractive rates \+ financial education program * **Corporate University and knowledge pathways**, featuring diverse content on technology, soft skills, market trends, and much more * **Employee referral program**, with potential rewards and bonuses * **Group life insurance** Here, stories are never in short supply! So, why not grab your cup of coffee, tea, juice, or favorite beverage and learn more about us, get inspired, explore our open positions, and join this ever-growing team?
