Technical Support Assistant

Description

Job Summary: Technical support professional for systems, ensuring customer satisfaction and assisting with product implementation and training. Key Highlights: 1. Remote technical support and ticket management for systems 2. Assistance with product implementation and training 3. Focus on customer satisfaction and clarification of doubts **Job Description:** ---------------------- \> Provide remote technical support to system users; \> Ensure resource availability and customer satisfaction through doubt clarification, functionality testing, and efficient management of all technical tickets; \> Assist with product implementation and training for customers; \> Provide support for the card reconciliation module. **Mandatory Requirements:** ------------------------------ \> Bachelor's degree or currently enrolled in Administration or related fields; \> Knowledge of financial calculations (interest, margin, rule of three, profit, and profitability); \> Strong verbal and written communication skills; \> Teaching ability to deliver training, empathy and friendliness to build relationships with customers; \> Ability to quickly learn new technologies and keep pace with market changes. **Desirable Requirements:** -------------------------- \> Prior experience in technical support or the supermarket sector. \> Residency in Cássia \| MG **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NO **Benefits:** --------------- \> Conexa Saúde (Therapy Sessions, Nutritionist, and Telemedicine) \> Unimed Health Insurance \- Co\-payment \> Day Off \- Birthday Leave \+ Gift Card \> Profit Sharing \- Performance\-Based \> Life Insurance \- 100% Company\-Paid \> Meal/Voucher Allowance \> Wellhub (formerly Gympass) **Work Location:** ---------------------- Cássia \| MG **Working Hours:** ------------------------ Monday to Friday \- 08:00 AM to 5:30 PM \| Saturday 08:00 AM to 12:00 PM