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Job Summary: We are seeking a communicative and proactive professional for active and responsive customer service, focused on customer experience and continuous service improvement. Key Highlights: 1. Active and responsive customer service through multiple communication channels 2. Focus on customer experience and continuous service improvement 3. Support for internal initiatives and promotion of events and services **Our Purpose** Being part of the FIEMG System means joining a team of Future Bearers committed to driving the development of Minas Gerais. With a focus on innovation, education, well-being, and sustainability, we unite the strength of industry with the power of ideas to empower people, strengthen businesses, and generate positive impact on society and the economy. Join us in building the future! **What We Seek** We seek a communicative, proactive, and customer-experience-oriented professional, skilled in active and responsive customer service across various communication channels, contributing to continuous service improvement and ensuring efficient service delivery aligned with the institution’s values. **Responsibilities:** Active and responsive handling of customer calls via communication channels (website, emails, phone, and WhatsApp), providing customer support; Conducting NPS and CSAT surveys; Supporting FIEMG’s internal initiatives, including promotion of events, products, and services. **Requirements:** Completed high school education; Experience in customer service or telemarketing, either in-person or via messaging applications; Residence in Belo Horizonte or its metropolitan region. **Additional Information:** Work model: In-person; Working hours: 36 hours per week; Location: Funcionários – Belo Horizonte/MG; Salary: R$ 2.397,60. **Benefits:** VA or VR (R$ 41.00 per workday); Medical and dental assistance; Childcare allowance; Private pension plan; Transportation allowance; Profit-sharing program; Wellness and quality-of-life program (Totalpass, partnership with Pratique Academy, multidisciplinary team support including psychologists, nutritionists, physical educators, social workers, and ergonomists); Development opportunities (scholarships for SENAI courses). **How Our Process Works:** Submit your resume for this position by March 16, 2026. **Selection Stages (all eliminatory):** Resume Review / Theoretical Test / Profile Assessment / Group Dynamics / Practical Test / Interviews / Documentation Verification / Medical Examination. **Scheduled Date for Theoretical Test: March 18, 2026.** *Theoretical Test Syllabus:* Portuguese (Text comprehension; Grammar) Candidates advancing to subsequent stages will be limited based on highest alignment with the required profile. Selection results will be communicated via email upon completion of the selection process. We are committed to fostering an inclusive workplace that values diversity. Therefore, all our job opportunities are open to persons with disabilities or those rehabilitated by INSS. Employment Type: Permanent CLT Compensation: R$2.397,60 per month Benefits: * Medical assistance * Dental assistance * Childcare allowance * Profit sharing * Private pension plan * Life insurance * Meal allowance * Food allowance * Transportation allowance Work Location: In-person
