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Job Summary: As a Customer Success Analyst, you will guide customers toward achieving their goals by integrating technological solutions into agriculture and acting as a strategic partner. Key Highlights: 1. Working in a dynamic startup environment with autonomy. 2. Leading the customer journey and strategic mapping. 3. Focus on technology and innovation for agribusiness. **About the Company** ** What’s a typical day like at \#Cropwiser?** No two days are alike—and we love this dynamism. We combine the agility of a startup environment—characterized by strong freedom and autonomy—with the expertise of a high-impact global company. So, if you want to drive the evolution of agriculture, join a f\#d@ team, and thrive in a fast\-paced environment that truly welcomes new ideas, come on in! We’ve been waiting for you! **️ What’s the challenge of being a Customer Success Analyst?** Our Customer Success Analyst is responsible for guiding our customers to achieve their mapped objectives by integrating our solutions into daily farm operations, exploring new use cases, and creatively solving agricultural challenges through technology. Our mission is always to add value to our customers’ businesses, positioning ourselves as trusted technology partners within the agribusiness ecosystem. **Job Description** **Let’s translate this into responsibilities?** * Serve as the customer’s voice at Syngenta Digital, leading them throughout every stage of their journey (onboarding, ongoing support, troubleshooting, product usage); * Map organizational structure, stakeholders, processes, and direct and indirect risks; * Manage a portfolio of farms, implementing retention strategies; * Align with the customer’s strategic goals to ensure delivery of services meets excellence standards; * Conduct periodic meetings with stakeholders to track progress against customer objectives; * Ensure usage and adoption of our solutions across all farms under your responsibility; * Track and analyze key customer success metrics, such as health score, net churn, and full adoption; * Promote technology usage and generate actionable insights for the Commercial team; * Propose enhancements and improvements to the customer journey to drive operational and financial gains; * Deliver measurable value to each stakeholder involved in our business. **Qualifications** **What do you need to excel in this role?** * Experience working at technology companies, preferably SaaS. * Strong ability to develop and deliver results presentations and reports. * Familiarity with data visualization tools (e.g., Tableau, Power BI, or similar). * Business acumen; * Analytical capability; * Excellent oral and written communication skills; * High level of organizational skill; * Resilience. * Degree in Agronomy, Agricultural Engineering, or related fields; * Agronomic knowledge to generate insights and provide guidance to our customers; * Understanding of the Digital Agriculture market; * Analytical capability and foundational knowledge of CS methodologies; * Willingness to travel occasionally; * Driver’s license category B. **Additional Information** **Beyond the f\#d@ ecosystem, what else do you get?** We believe great experiences begin at home—so our benefits support you across all dimensions: health, well-being, family, career, and quality of life. * Health insurance plan with nationwide coverage—no monthly premium cost for you or your dependents; * Dental insurance plan; * Conexa Saúde: psychological and nutritional counseling; * Wellhub (Gympass): fitness access for you and your dependents, your way. * EAP (Employee Assistance Program): psychological, legal, and financial support; * Daycare allowance; * Extended maternity/paternity leave—because presence is also care. * Meal/Voucher allowance via iFood Card; * Vidalink: 50% subsidy on prescription medications at affiliated pharmacies. * Access to personal and technical development platforms; * Life insurance; * Partnership with SESC\-MG to enjoy benefits in education, health, and well-being; * Flexible working hours, regardless of work model.
