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Job Summary: A technical support professional responsible for identifying, diagnosing, and resolving technical issues, as well as assisting with hardware and software installation and configuration. Key Highlights: 1. Receive and log technical support requests 2. Identify and diagnose technical issues 3. Assist with installation, configuration, and updating of hardware and software Originally founded as VipRede, Ayko is the result of continuous evolution in the IT sector. For over 20 years, we began with connectivity services and have grown into a comprehensive IT ecosystem. Our journey has been marked by innovation and strategic adaptation, always focused on meeting increasing technological demands. This path reflects our commitment to excellence and our ongoing pursuit of innovative solutions. Today, our client base includes over 800 companies across Brazil and worldwide. We operate five Data Centers located respectively in Vitória, Vila Velha, and Fortaleza. We deliver services tailored to your business needs across Cybersecurity, Data Center, Managed Services, and Connectivity. We provide fast and efficient support 24 hours a day, 7 days a week, 365 days a year. Our commitment is to drive your business continuity and growth through a complete and efficient IT ecosystem. Ayko — Together to Transform! **Responsibilities and Duties** * Receive and log user technical support requests via phone, e\-mail, chat, or ticketing system; * Identify and diagnose technical issues related to hardware, software, network, and systems; * Prioritize and escalate complex issues to higher-level support when necessary; * Address questions regarding operation, maintenance, and installation of approved/homologated software; * Install and configure printers and scanners; * Document procedures, solutions, and system changes for future reference and continuous improvement; * Create, reset, and unlock user passwords; * Assist with installation, configuration, and updating of hardware and software. (Access management); * Provide customer support, conduct testing, and resolve issues in environments (company and/or client), while recording and following internal workflows using the company’s service desk tools—or the client’s tools when required; * Support field teams through validations, testing, and configurations; * Provide basic guidance to end users on system and application usage. **Requirements and Qualifications** * Completed high school education; * Completed or ongoing Technical Education in ICT fields, or ongoing undergraduate studies in ICT fields; knowledge of ITIL; * Preferred: 1 year of experience; * Familiarity with ITSM tools (e.g., ServiceNow, GLPI). Originally founded as VipRede, **Ayko** is the result of continuous evolution in the IT sector. For over 20 years, our journey has been marked by innovation and strategic adaptation, always focused on meeting increasing technological demands. This path reflects our commitment to excellence and our ongoing pursuit of innovative solutions. Today, our client base includes over **900 companies** across Brazil and worldwide. We operate five Data Centers located respectively in Vitória, Vila Velha, and Fortaleza. We deliver services tailored to your business needs across **Cybersecurity, Data Center, Managed Services, and Connectivity**. **Ayko** represents the synergy of people, technology, and growth—working together to build a more efficient and connected future. Our approach, the "Ayko Way," is defined by agility, transparency, and a human-centered mindset in all our interactions. **Join Our Team!** **Benefits ES** Ifood Benefits Card for greater flexibility of use (grocery or restaurant) at R$46.50 per working day Transportation Allowance or Fuel Benefit at R$10.20 per working day, with no payroll deduction Samp Health Plan Sul América Dental Plan Life Insurance **Differentiators** 40-hour workweek R$150.00 birthday bonus (Ifood Benefits Card) Meal allowance during vacation Psychological support Maternity/Paternity Kit Wellness, relaxation, and leisure moments: Haircuts, Manicures, and Massages Wellhub (Gympass) We prioritize employee well-being: Fruit Day and Cookie Day Employee development incentives: Partnership agreements with universities (UVV, Multivix, Estácio, and Acadi\-TI) Free English classes for employees Privacy Notice
