Collections Assistant

Description

Job Summary: We are seeking an organized, communicative Collections Assistant with strong negotiation skills to handle proactive collections, monitor delinquent accounts, and provide financial support. Key Highlights: 1. Direct involvement in proactive collections and payment negotiations. 2. Monitoring and follow-up of portfolios of delinquent customers. 3. Support to the administrative/financial team in reconciling receipts. We are looking for a Collections Assistant to join our finance team. We seek someone who is organized, communicative, and skilled in negotiation—capable of balancing firmness and courtesy when interacting with our customers. , Conduct proactive collections via telephone, WhatsApp, and e\-mail. Send bank slips and payment links to customers. Monitor and follow up daily on the portfolio of delinquent customers. Record and update collection statuses in the system. Negotiate payment methods and deadlines in accordance with company policies. Generate periodic reports on outstanding amounts and collection results. Support the administrative/financial team in the receipt reconciliation process. Maintain an ethical, courteous, and assertive attitude during all interactions.