Description
CONEXXÃO CARREIRA – Strategic Recruitment \& Performance
Position: Ongoing Supervisor
We are seeking an Ongoing Supervisor with an analytical and strategic mindset, focused on team leadership, customer relationship management, and retention.
Key Responsibilities:
* Supervise the ongoing team and monitor performance;
* Ensure service quality and achievement of targets;
* Monitor customer portfolio and retention metrics;
* Reduce churn and strengthen customer relationships;
* Develop strategies and process improvements;
* Support retention negotiations and related discussions.
Requirements:
* Experience in ongoing operations, retention, customer success, or customer relationship management;
* Experience leading teams;
* Knowledge of CRM systems;
* Intermediate/advanced Excel skills;
* Experience with KPIs and reporting;
* Negotiation and conflict management skills.
Preferred Qualifications:
* Experience in retention operations;
* Familiarity with churn and LTV metrics;
* Continuous improvement mindset.
Benefits:
* Gympass
* Health Insurance
* Dental Insurance
* Life Insurance
* Meal Allowance
* Transportation Allowance
We seek organized, proactive professionals with strong communication skills and a results-oriented focus.
Compensation: R$3\.000,00 \- R$4\.000,00 per month
Work Location: On-site