Service Supervisor

Description

Job Summary: Responsible for managing service operations for equipment and components, ensuring adherence to deadlines, quality, costs, and customer satisfaction. Key Highlights: 1. Management of service operations for equipment and components 2. Lead, guide, and develop the technical team 3. Serve customers and negotiate technical and commercial solutions ### **Job Description** Responsible for managing service operations for equipment and components, ensuring adherence to deadlines, quality, costs, and customer satisfaction. Directly engages in customer relationship management, team coordination, and operational performance indicator control. ### **Main Responsibilities** * Plan, organize, and control field and workshop service execution; * Serve customers, negotiate deadlines and budgets, and propose technical and commercial solutions; * Monitor performance indicators, team productivity, and work order quality; * Conduct follow\-up on proposals and support service and parts billing; * Ensure cost control and operational profitability; * Lead, guide, and develop the technical team; * Ensure compliance with SSMA standards and internal procedures. Minimum Education: Bachelor's Degree