Commercial Customer Service Assistant

Description

Job Summary: Rede Drops is seeking a Commercial Customer Service Assistant to join its team and deliver excellence in customer and partner experiences, managing reservations and resolving conflicts. Key Highlights: 1. Opportunity at an innovative and continuously expanding company 2. Online customer service and reservation management 3. Conflict resolution and product sales **Position: Commercial Customer Service Assistant – Rede Drops** **Rede Drops** operates across **7 states** with **25 units**, consistently pursuing the mission of promoting **well-being, comfort, and unity among couples**. We are pioneers of the **"New Motel Concept"**, a model launched in 2020 that transforms motels into **authentic urban resorts** — modern, welcoming, and designed for special moments. We are looking for a **Commercial Customer Service Assistant** to join our team and deliver **excellence-driven experiences** to our customers and partners. **Main Responsibilities** * Online customer service via **WhatsApp** for all 24 units; * **Reservation management** and booking control; * **Conflict resolution** with customers; * **Sales** of décor items and menu offerings; * **Direct support to front desk operations**. **Requirements** * Strong **communication** and **organizational** skills; * Ability to **interact effectively with the public**; * **Proactivity** and **attention to detail**. **Work Location:** Office located at Square SC (Saco Grande neighborhood, Florianópolis). Please verify location and your commuting availability. * Working hours: 3:00 PM to 11:20 PM * Work schedule: 6 days on, 1 day off **Why Join Rede Drops?** If you seek an opportunity at an **innovative, dynamic, and continuously expanding company**, join our team! **Apply now and experience the Drops difference!** Minimum Education: High School Diploma (Secondary Education) * + Transportation Allowance or Fuel Assistance * Meal Voucher