MAINTENANCE AND ACTIVATION TECHNICIAN - ON-SITE - FLORIANOPOLIS

Description

Job Summary: Responsible for installing, configuring, and maintaining telecommunications equipment, ensuring service quality and customer satisfaction. Key Highlights: 1. Configuration and testing of telecommunications equipment 2. Direct communication with customers and problem resolution 3. Detailed maintenance of activity records **RESPONSIBILITIES:** * Perform necessary connections and adjustments to ensure proper operation of installed equipment. * Configure telecommunications equipment, including conducting connection and performance tests to ensure service quality. * Use measurement tools and equipment to verify installation integrity. * Responsible for executing Customer Maintenance processes, installations, technology upgrades, equipment replacements, upgrades, additional services, and applications. * Maintain clear and efficient communication with customers during installation/maintenance..., providing guidance on equipment and service usage. * Ensure customer satisfaction by proactively and professionally answering questions and resolving issues. * Maintain detailed activity records, including documentation of equipment used, tests performed, and any issues identified. * Responsible for the care and monitoring of materials under their responsibility. * Responsible for starting and ending activities in the IXC mobile app. * Perform drop cable installation. **REQUIREMENTS:** * Driver's license category B * Completed high school education * Knowledge of industry-specific tools and techniques is desirable **BENEFITS** * AMIL health insurance plan with 40% co-payment * Meal allowance: BRL 35 per business day (no payroll deduction) * Transportation allowance (no payroll deduction) * Fuel allowance * Wellhub (Gympass) * Dental plan (Uniodonto, at no cost to the employee) * Corporate university * Life insurance.