Description
Job Summary:
Supervise the digital lead handling team, ensure service quality and lead follow-up to optimize the digital sales funnel.
Key Highlights:
1. Supervise the digital lead handling team
2. Ensure quality and responsiveness in lead handling
3. Optimize the digital sales funnel
· Supervise the digital lead handling team (WhatsApp, phone, social media, and automotive platforms).
· Ensure prompt initial contact and high-quality service for new and used vehicle leads, adhering to standards defined by the Quality Manager.
· Distribute and track leads among sales consultants, ensuring timely responses and appropriate follow-up.
· Monitor KPIs such as response time, conversion rate, appointment scheduling, and completed sales.
· Ensure accurate recording of interactions and information in the dealership's CRM.
· Provide feedback and alignment sessions with the team to continuously improve results.
· Collaborate with commercial management, marketing, and quality teams to optimize the digital sales funnel.
Employment Type: Full-time CLT
Benefits:
* Meal allowance
* Transportation allowance
Experience:
* Lead Management (Preferred)
Work Location: On-site