RECEPTIONIST

Description

Job Summary: We are seeking a Receptionist for a Dental Clinic, essential in building lasting relationships with patients and delivering personalized solutions. Key Highlights: 1. Personalized patient service and trust-building 2. Opportunities for professional development and growth 3. A welcoming and collaborative work environment We are looking for a Receptionist to join a Dental Clinic in São José/SC. You will serve as the essential link between the clinic and its patients, playing a pivotal role in establishing and maintaining long-term, trusting relationships. This professional must deeply understand patients’ needs and expectations, offering personalized solutions that extend beyond dental treatments. The clinic’s objective. **Responsibilities:** **Personalized service:** Understand patients’ needs, concerns, and expectations, delivering personalized service and solutions that go beyond dental treatments. **Relationship building:** Establish and maintain trusting relationships with patients, fostering genuine connections that enhance satisfaction and encourage repeat visits to the clinic. **Consultation:** Serve as a receptionist, assisting patients in making informed decisions about their dental treatments by clearly explaining available options and the benefits of each. **Expectation management:** Ensure patients’ expectations are effectively managed, providing a positive experience from the first contact through post-treatment follow-up. **Post-treatment follow-up:** Conduct follow-ups with patients after treatment, ensuring satisfaction with outcomes and encouraging continued dental care. **Recurring sales promotion:** Encourage patient return to the clinic by creating an environment where they feel valued and well cared for, promoting recurring sales and loyalty. **Conflict mediation:** Resolve potential conflicts or dissatisfaction empathetically and efficiently, ensuring the clinic maintains a high standard of service quality. **Team collaboration:** Work closely with the dental team to ensure all patient needs are met effectively and cohesively. **Requirements:** **Communication:** Excellent verbal and written communication skills, with the ability to clearly and accessibly explain treatments and procedures. **Empathy and active listening:** Ability to listen to and understand patients’ concerns, responding attentively and thoughtfully. **Customer orientation:** Focus on delivering exceptional service, always prioritizing patient satisfaction and well-being. **Organization:** Ability to manage multiple simultaneous interactions and follow-ups while maintaining a high level of organization. **Proactivity:** Initiative to identify opportunities for service improvement and suggest solutions benefiting both patients and the clinic. **Problem solving:** Ability to handle challenging situations and resolve conflicts efficiently and empathetically. **Skills:** **Interpersonal relationships:** Ability to build and sustain long-lasting, positive relationships with patients of diverse backgrounds. **Consultation:** Capacity to act as a consultant, helping patients understand their options and make informed decisions regarding their treatments. **Expectation management:** Competence in managing patient expectations, ensuring satisfaction with achieved outcomes. **Customer retention:** Skill in encouraging patient loyalty, promoting repeat visits and continuity of dental care. **Flexibility:** Ability to adapt to varying situations and needs, consistently delivering optimal service. **We Offer:** Competitive market-based salary. A welcoming and collaborative work environment focused on service quality and patient satisfaction. Opportunities for professional development and growth, including ongoing training. Additional benefits, including transportation allowance (VT), meal voucher (VR), and dental assistance. **Schedule:** Monday to Saturday. **Minimum Education:** High School Diploma (Secondary Education)