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Job Summary: The professional will monitor reports, handle technical support tickets, manage materials and service orders (OSs), interact with the technical team, and support coordinators and customers. Key Highlights: 1. Support for coordinators and customer service 2. Focus on customer experience and pursuit of innovative solutions 3. Continuous development in a collaborative environment **Responsibilities and Duties** **What awaits you daily:** --------------------------------- * Monitor Channel performance indicator reports; * Handle technical and systemic support tickets; * Request and manage materials; * Monitor all field service orders (OSs); * Interact with the technical team; * Monitor and control Channel courtesy services; * Support coordinators with administrative and managerial tasks; * Assist in customer service. **Requirements and Qualifications** #### **We are looking for someone who:** * Thinks and acts from the customer’s perspective. Demonstrates interest and curiosity in understanding customers, their behaviors, and preferences to meet and exceed their expectations; * Shows a continuous commitment to learning, teaching, and developing, contributing to a relaxed, respectful, and collaborative environment that encourages diversity; * Is flexible in challenging existing paradigms and mental models. Seeks innovative and sustainable solutions to create competitive advantages for the business while balancing economic, environmental, and social interests. **To join our team, the following are essential:** ------------------------------------------------ * Reside in Florianópolis; * Bachelor’s degree completed or in progress in Administration, Commercial Management, or related fields; * Proficiency in report writing and performance indicator analysis; * Knowledge of Microsoft Office suite; **Additional Information** At **Claro, people are one of our core values.** Guided by this principle, we consistently invest in the health, well-being, and quality of life of our employees! To ensure the best possible experience throughout your journey with us, we offer an attractive benefits package. Check it out: * Flexible working hours; * Meal and food vouchers; * Medical and dental assistance; * Support for serious illnesses; * Assistance for dependents with disabilities; * Pharmacy benefit; * Daycare/Babysitter allowance; * Personal Support Program; * Claro Running; * Private pension plan; * Life insurance; * Employee Combo; * Wellhub (Gympass); * Meu Pet Club; * Discounts and partnerships; * Recognition program for years of service; * And much more! **At our company, we value an inclusive, diverse, ethical, collaborative, and harmonious environment. We do not discriminate based on gender, race, color, sexual orientation, social status, or disability. Everyone is welcome!** **Here, we have a large team that makes everything happen!** It is through the effort and dedication of each of our People that we are today a benchmark in what we do—working united toward our purpose: **“Connect to make life more fun and productive.”** We integrate all technologies to build the best and most comprehensive connectivity infrastructure in the country. We are multi-champions, confirmed by Speedtest as having the fastest and most stable mobile internet and the most stable Wi-Fi network in Brazil, among many other recognitions. We are also the 4th most valuable brand in Brazil (BrandZ). In Brazil, we operate in over 4,800 municipalities and serve more than 83 million customers. We have led portability net gains for over five years, with 1.2 million ported lines in 2022. And there’s more: We **innovate** our products and services to better serve our users! Today, we offer **entertainment** solutions (Claro Música, Claro TV+, Claro Livros, Claro Vídeo, and Claro Gaming), **financial** services (Claro Pay), and much more! We have **aerospace** presence (with 5 satellites in orbit via Embratel) and are a reference in **industrial, automotive, agribusiness, and other types of connectivity**. We also foster connections between our businesses and the innovation ecosystem through **beOn**, Claro and Embratel’s innovation hub. Sustainability is a core Claro value. **We invest in environmental, economic, and social development**, always prioritizing governance, environmental responsibility, data protection, and social impact. Through the Claro Institute, we connect people for a better future—combining our services with social investments in **education and citizenship** projects. **So, is it a match? \#JoinClaro and help us build the new together!
