Customer Service Representative

Description

Job Summary: We are seeking a dedicated Customer Service Representative to work in a collaborative and fast-paced environment, focusing on customer service and administrative support in the healthcare field. Key Highlights: 1. Collaborative work in a fast-paced environment 2. Focus on service quality and customer relationship management 3. Working for an established company in the healthcare sector Hello, thank you for reading about our **Customer Service Representative** opportunity! We are delighted by your interest. We are looking for a brilliant individual to help us tackle significant challenges and build a long-lasting, mutually beneficial partnership. We value your personality, dedication, and your aspirations for growth alongside us. Do you wish to work collaboratively in a fast-paced environment? Join us! **Who Are We?** An established company in the supplementary healthcare sector, with strong regional presence and a focus on service quality, operational excellence, and customer relationship management. **What Will You Do?** Provide in-person, telephone, and digital (WhatsApp/email) customer service. Guide customers regarding services, authorizations, and various requests. Handle customer retention and cancellation reversals. Update registration data and record information in internal systems. Support administrative tasks and route requests to respective departments. Issue documents and organize internal records. Prepare controls and reports on transactions when required. **We Would Love It If You Have the Following Qualifications:** **Customer service experience** (in-person, telephone, or digital channels), with emphasis on service quality and issue resolution. **Proficiency in digital tools**, including Microsoft Office Suite (Word, Excel, PowerPoint). Familiarity with management systems and CRM platforms. **Strong verbal and written communication skills**, characterized by clarity, conciseness, and courtesy. Experience in health insurance or dental plans is desirable. **It Would Be a Plus If You Have:** Experience working for health or dental insurance providers. Experience in clinics, brokerages, consulting firms, or companies within the healthcare and wellness sector. Prior experience delivering empathetic customer service, managing customer relationships, retention activities, or consultative sales in the healthcare field. **Location:** Florianópolis/SC - Centro **What Are My Working Hours?** Monday through Friday, from 8:00 AM to 12:00 PM and from 1:15 PM to 6:00 PM. **Salary:** R$ 2.120,25 **Benefits** Transportation allowance Meal allowance (R$ 30.00 per business day) Dental plan after probation period Health insurance after probation period (with employee co-payment) Tuition assistance after one year of employment, for courses related to the job function **Does this role match your profile? Yes? That’s great news—we’re rooting for you to become our newest team member!** ### **Employment Type:** CLT ### **Department:** Sales