Customer Service and Relationship Management

Description

We are hiring for the position of **Customer Service and Support** to work onsite at our office in the Center of Florianópolis/SC. **Key responsibilities:** * Provide customer service with a focus on understanding customer needs, clarifying doubts, and resolving issues promptly and effectively via e\-mail and telephone; * Maintain close contact with customers, tracking requests and ensuring a positive experience throughout the entire customer journey; * Identify problems, analyze scenarios, and propose appropriate solutions, collaborating with other departments when necessary; * Record customer interactions, update system information, maintain spreadsheets, and prepare reports; * Execute post\-sales routines to strengthen customer relationships; * Support other company departments regarding proper product functionality and addressing customer requests. **Requirements:** * Prior experience in customer service; * Familiarity with Microsoft Office Suite; * Completed high school education. **Employment terms:** * CLT (Permanent employment contract) * Monday to Friday, from 09:00 to 18:00 * Onsite work at the Center of Florianópolis/SC **Benefits:** * VA/VR card accepted at supermarkets and restaurants * Transportation allowance or fuel card, with no percentage deducted from payroll * National health insurance plan * National dental insurance plan * Einstein Telemedicine – 24\/7 online immediate care, free of charge and without copayment * GoGood – wellness services offering discounts at gyms and studios * Conexa Saúde – telemedicine offering free psychological therapy and nutrition consultations * Birthday Day Off * Discount partnerships for undergraduate and language courses * Childcare allowance * Multi-Benefit Card – salary advance option with direct payroll deduction, accepted at Personal Card network locations and establishments equipped with PagSeguro POS terminals Additionally, we provide a lounge area equipped for rest and meals, with coffee, hot chocolate, and fresh fruit available throughout the day. Job type: Permanent CLT Compensation: R$2\.220,71 per month Benefits: * Medical assistance * Dental assistance * Fuel allowance * Childcare allowance * Commercial partnership agreements and discounts * Meal allowance * Food voucher * Transportation allowance Experience: * Customer service (Mandatory) Work location: Onsite