Job Summary: Support delivery operations by ensuring accurate route assignment, communication with motorcycle couriers and customers, and administrative organization to maintain an agile and error-free operation. Key Highlights: 1. Route and motorcycle courier management in delivery apps 2. Direct customer service for delivery updates 3. Administrative routines for logistics control **Compensation:** R$2\.200,00 per month Job Description: Provide direct support to the company's delivery operations, ensuring accurate route assignment, efficient communication with motorcycle couriers and customers, administrative organization, and alignment with supervision—contributing to an agile, organized, and error-free operation. Main Responsibilities: 1\. Route and Motorcycle Courier Management \- Assign motorcycle courier routes in delivery apps (e.g., Rappi, Loggi, Lalamove, as applicable). \- Monitor deliveries in real time. \- Support motorcycle couriers on-site via mobile phone and telephone (e.g., route guidance, answering questions, handling unforeseen issues). \- Negotiate freight rates, routes, and courier availability. \- Organize and track completed, pending, and rescheduled routes. 2\. Customer Service (Delivery) \- Direct contact with customers to send tracking links and route updates. \- Notify customers of delays, rescheduling, and confirmations. \- Provide courteous, efficient, and professional support throughout the entire delivery journey. 3\. Administrative Routine \- Daily updating of control spreadsheets (deliveries, freight costs, routes, expenses, and status). \- Assist with various administrative tasks related to logistics operations. \- Organize documents, records, schedules, incidents, and handovers to the responsible department. \- Perform organizational tasks to ensure operational flow remains clear and accessible to the entire team. Desired Profile: \- Organized and detail-oriented. \- Strong written and verbal communication skills. \- Proficiency with apps, mobile devices, and digital tools. \- Ability to work under pressure and make quick decisions. \- Proactive attitude and professional demeanor. Availability to work in a dynamic environment with high delivery volume. Employment Type: Full-time CLT Employment Type: Full-time CLT Benefits: * Fuel allowance * Transportation voucher * Attendance bonus (after probation period): R$150.00 Experience: * Logistics (preferred) Work Location: On-site, Monday to Saturday Employment Type: Full-time CLT Compensation: R$2\.200,00 \- R$2\.500,00 per month Benefits: * Fuel allowance Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
