Technical Support Assistant

Description

Job Summary: We are seeking a proactive and technology-passionate professional to provide internal technical support, ensuring operational continuity and an excellent user experience. Key Highlights: 1. On-site and remote technical support for computers and peripherals 2. Maintenance of Windows operating systems and Microsoft Office suite 3. Diagnosis and resolution of hardware, software, and connectivity issues We seek a proactive, committed, and technology-passionate professional to join our IT team. In this role, you will be responsible for providing technical support to employees, resolving incidents and service requests, ensuring operational continuity and an excellent experience for internal users. Main Responsibilities: * Perform preventive and corrective maintenance on computers (desktops and laptops) and peripherals; * Provide on-site and remote technical support to users using remote access tools; * Perform installation, formatting, and configuration of Windows operating systems; * Diagnose and resolve hardware, software, and connectivity-related issues; * Install, configure, and support corporate applications and the Microsoft Office suite; * Log and track technical tickets, ensuring proper documentation of all support activities; * Guide employees on best practices for using technology resources; * Support IT infrastructure-related activities and company equipment maintenance. Requirements: * Experience with computer and peripheral maintenance and support; * Knowledge of fault identification, component replacement, and equipment assembly; * Experience with installation, configuration, and maintenance of Windows operating systems; * Knowledge of the Microsoft Office suite; * Strong analytical ability, organizational skills, and user support capability. Preferred Qualifications: * Basic knowledge of network infrastructure, including IP configuration, Wi-Fi, and structured cabling; * Experience with Help Desk tools, especially GLPI; * Familiarity with remote access tools such as AnyDesk; * Technical courses or certifications in Information Technology. Behavioral Competencies: * Proactivity and sense of urgency; * Strong communication and interpersonal skills; * Organization and attention to detail; * Problem-solving ability; * Ability to work collaboratively and handle multiple tasks simultaneously. Minimum Education: Bachelor's Degree