Receptionist

Description

Job Summary: As the first point of contact for the company, the receptionist welcomes and directs clients while supporting administrative processes and preparing for professional advancement. Key Highlights: 1. Opportunity for continuous development and advancement to new roles. 2. Strategic and multifunctional role within the company. 3. Work environment that values communication, customer service, and organization. **HOW WILL YOU STAND OUT HERE?** The receptionist serves as the company’s first impression, responsible for welcoming and directing clients, suppliers, and visitors, as well as performing supportive administrative tasks. At Imóveis Crédito Real, the receptionist plays a strategic and multifunctional role: not only guiding customer interactions but also supporting administrative processes, conducting monitoring and controls in spreadsheets, making client calls, and providing empathetic support to both external and internal stakeholders. The company believes in the continuous development of its talent; therefore, the receptionist receives ongoing training and preparation to assume new roles and responsibilities, based on demonstrated commitment, performance, and alignment with CR’s core values. This competency profile outlines the essential skills and knowledge required for success in this role. 1\. Communication * Clarity and conciseness: conveying information clearly and succinctly, adapting language to the target audience. * Active listening: attentively understanding clients’ needs and questions, demonstrating interest and empathy. * Verbal and non-verbal expression: communicating effectively through speech, tone of voice, posture, and gestures. * Questioning ability: formulating relevant questions to understand client needs and guide them appropriately. 2\. Customer Service * Courtesy and empathy: treating all clients respectfully, politely, and attentively, showing understanding and willingness to help. * Client orientation: identifying needs and proactively offering information and solutions. * Problem resolution: handling complaints and conflict situations calmly, professionally, and efficiently. * Expectation management: informing clients about timelines and procedures, keeping them updated on their requests. 3\. Technical Knowledge * Computer literacy: proficiency in office software (Word, Excel, PowerPoint) and customer service systems. * Administrative routines: familiarity with reception procedures, document and file organization. * Company knowledge: understanding basic information about the company, its products, and services to properly guide clients. 4\. Behavioral Skills * Organization: maintaining a clean and functional reception area, with work materials orderly and easily accessible. * Punctuality: adhering to scheduled hours and deadlines. * Responsibility: diligently performing assigned tasks and ensuring smooth reception operations. * Proactivity: anticipating client and company needs, seeking solutions and improvements. * Teamwork: collaborating with colleagues to foster a harmonious and productive environment. * Discretion: maintaining confidentiality of information accessed at the reception desk. * Flexibility: adapting to diverse situations and demands while remaining calm and professional. 5\. Appearance and Demeanor The receptionist represents Crédito Real’s institutional image and must maintain a personal appearance consistent with the corporate environment and company standards. This includes general hygiene, hair, nails, and attire; wearing clothing appropriate for a professional setting—avoiding transparency and excessive tightness—as well as formal footwear. Professional demeanor, courtesy, and appearance aligned with CR’s DNA reinforce the values of credibility, seriousness, and hospitality that guide public service. 6\. Preferred Qualifications * Experience in reception or customer service. * Training in customer service, communication, or secretarial studies. **Work Location: On-site** Trindade Branch – Florianópolis/SC **Working Hours:** Monday to Friday, 8:30 AM to 5:45 PM (1-hour break) * **People with disabilities are welcome to apply to all our opportunities.** **Requirements** **Education** * High School Diploma * Bachelor’s Degree * Technologist Degree * Technical Education