Job Summary: Aurum is seeking a Technology professional to support the IT team in maintaining and evolving the IT infrastructure, providing user support, and contributing to the continuous improvement of support processes. Key Highlights: 1. Support the maintenance and evolution of the IT infrastructure. 2. Provide technical support to internal users. 3. Contribute to the continuous improvement of support processes. First and foremost, we’d like to tell you a bit more about who we are. Let’s begin! Nice to meet you — we’re Aurum! We are an established company in the legal software market. We leverage the most innovative technologies to enable a new way of practicing law. Our work helps thousands of lawyers manage their tasks more effectively and increase daily productivity. Pretty cool, right? **Here’s a secret: We can only achieve all this because we have the best people on our team.** And what do we call these amazing individuals? \#GoldenPeople. Today, we have over 200 GoldenPeople spread across Brazil, and we also operate offices in Florianópolis (SC) and São Paulo (SP). **No matter where we are located, our culture remains consistent — always guided by our core values.** In fact, with the support of such incredible people, strong values, and an outstanding culture, we’ve earned the **Great Place to Work** certification ten times, and in 2025 ranked highly across all three rankings we participated in. **So, what kind of people are we looking for to join our Team?** We seek professionals who value autonomy, responsibility, teamwork, continuous learning, collaboration, communication — and, of course, closeness and transparency! If this environment resonates with you, we’re already starting to *match*! We recognize and celebrate each individual in our team as unique and special. Therefore, everyone is welcome, and we foster a safe environment where GoldenPeople can express themselves authentically. **Your mission within the Technology Team will be:** To support the Information and Communication Technology (ICT) team in maintaining, sustaining, and evolving the IT infrastructure, directly delivering support to internal users regarding hardware, software, networks, access permissions, and other related matters. You’ll be responsible for resolving IT support tickets, ensuring resource availability for users, performing preventive and corrective configurations and maintenance, and contributing to the continuous improvement of support processes. Additionally, you’ll assist in implementing new tools and participate in infrastructure projects, helping evolve the ICT team’s environment. **Oh, one important detail about this role:** The proposed work model is **hybrid!** Therefore, we’re seeking someone **based in the Greater Florianópolis region**, available to attend occasional in-person meetings at our office. **Responsibilities and Duties** **Now, take a look at the main responsibilities for this role:** * **Support:** Assist users via service tickets to resolve issues related to IT. * **Computer Maintenance:** Perform preventive and corrective maintenance on computers, assess issue severity, and implement appropriate resolution actions. * **Access Management:** Ensure provisioning, recovery, and revocation of access to company tools. * **IT Asset Management:** Update the asset inventory according to IT asset movements. * **Documentation:** Document new procedures and processes. **Requirements and Qualifications** **To apply for this position, we expect you to have:** * Experience in IT, support, and/or technology; * Solid knowledge of computer maintenance; * Solid knowledge of computer networking; * Solid knowledge of major operating systems (Windows, macOS, and Linux); * Knowledge of PowerShell, Bash, or Shell Script; **It’s a plus if you have:** * Experience with IT service and ticketing tools (e.g., Jira, Movidesk, or similar); * Experience with monitoring and IT asset management tools (e.g., MDM or RMM); * Knowledge of Information Security best practices; **Additional Information** **Take a look at what we offer GoldenPeople:** * **Meal/Voucher Allowance:** R$ 1\.300 monthly on a flexible card, with no payroll deduction. * **Remote Work Allowance:** R$ 135.00 monthly, with no payroll deduction. * **Health Insurance:** Bradesco nationwide plan. * **Dental Insurance:** SulAmérica. * **Life Insurance.** * **Extended Parental Leave:** We participate in the “Citizen Company” Program and offer leave policies supporting diverse family structures — including adoption, same-sex couples, and single-parent families. * **Childcare Assistance:** For children up to 5 years old. * **Gympass/Wellhub:** A holistic well-being platform focused on physical activity and overall health. Provides access to thousands of gyms, studios, live classes, and wellness apps — all for a single monthly fee. * **Conexa Saúde:** A digital health platform offering various specialties. GoldenPeople receive 2 free psychological consultations and 2 free nutritional consultations per month. * **Guapeco:** Pet health insurance with simple enrollment, nationwide coverage, and reimbursements of up to 100%. * **Language School Partnership:** Discounted English and Spanish courses through OpenEnglish, Fluentia, and Instituto Cervantes — both online and in-person. * **Profit Sharing Program (PLR):** If the team meets its annual target, everyone (yes, really!) shares in the profits! * **Relax Week:** We don’t work on business days between Christmas and New Year’s Eve, giving everyone time to rest and enjoy the year-end holiday however they prefer. * **Workstation Allowance:** In addition to lending you a laptop for comfortable remote work, we provide a R$ 2\.400,00\ allowance. * **Birthday Day Off:** During your birthday month, you get an entire day off to relax and celebrate. * **Work at a Great Place to Work:** We’re among the best companies to work for in Latin America and Brazil. * **And much more!** With a **culture of feedback**, **development guilds**, **PDIs during onboarding**, **Aurum Talks**, frequent all-hands meetings, **OKR transparency**, celebratory initiatives, performance evaluations, and development programs — all designed to further grow GoldenPeople. Liked it? Then come join us :) Nice to meet you — we’re **Aurum**! For over 30 years, we’ve been developing technology for the next generation of legal practice. With our two software platforms — **Astrea** and **Themis** — we serve over 20,000 clients, from independent lawyers to corporate legal departments. Here, we deliver technology that simplifies and adapts to every client’s pace. Our key differentiator is delivering an experience of innovation and freedom — not just for our customers, but also for our team members. We’re an environment that respects individuality and drives personal growth for every GoldenPerson. Working at Aurum means having autonomy to innovate, freedom to grow, and being part of a team that makes everything flow effortlessly. That’s why we value development and prioritize a learning-oriented environment with abundant collaborative work. PDIs, 1x1s, our Leadership Development Program, and recurring feedback are just some examples of initiatives supporting GoldenPeople’s growth. Respect for individuality is lived daily through our constant commitment to fostering a diverse and inclusive workplace. Our 200+ GoldenPeople can truly be themselves here. We believe diversity fuels innovation, and every representative of a diverse group strengthens our team. With our predominantly remote work model, we’ve created an even more open space for diverse talent. In this context, our physical offices in Florianópolis and São Paulo serve as optional complements to our culture — always open to those who wish to experience in-person interaction. **For all these reasons (and many more), working at Aurum means having \#GoldenPride in being:** * Certified by Great Place to Work (GPTW) for ten consecutive years; * Ranked 79th best company to work for in Latin America (Top 100 Small & Medium Enterprises, GPTW LatAm 2025\); * Ranked 30th best medium-sized company to work for in Brazil (2025\); * Ranked 5th best medium-sized company to work for in Santa Catarina (2025\); * Ranked 7th best technology company to work for in Brazil (2025\); * A leader in development and cultural initiatives; * A co-responsible party for maintaining a safe environment for every GoldenPerson. * Part of a team with gender equity across all seniority levels; Visit our Culture Manifesto to learn more about the Golden way of working! Explore the portal enriching the daily routines of thousands of lawyers! And of course, don’t forget to check out our other social media channels! #### **Before reviewing our opportunities, here’s what we offer GoldenPeople:** Liked it? Check out the openings to join our Team!
João Silva
Indeed · HR
João Silva
Indeed · HR
