Florianopolis Management Job Listings

Receptive Operations Supervisor65191795945859120

Indeed

Receptive Operations Supervisor

Job Summary: Responsible for coordinating, monitoring, and ensuring the quality of service delivered by the team, guaranteeing compliance with performance indicators and quality standards. Key Highlights: 1. Coordinate and ensure service quality 2. Provide direct support to operators with guidance and feedback 3. Contribute to the continuous improvement of processes We are TopMed! A national reference HealthTech in the health and technology sector, highly adaptable and with a pioneering vision focused on democratizing access to healthcare for millions of people in both public and private sectors. Our solutions deliver technology, technical expertise, and quality. We are passionate, empathetic, dynamic, and ethical. If you identify with us, join TopMed and make a difference in people's lives! **Responsibilities:** Responsible for coordinating, monitoring, and ensuring the quality of service delivered by the team, guaranteeing compliance with operational indicators, goals, and quality standards. Provides direct support to operators, delivering guidance, feedback, and behavioral corrections when necessary. Monitors performance, absenteeism, and productivity; prepares reports; handles escalations; and contributes to the continuous improvement of processes—always aiming for customer satisfaction and operational efficiency. * Mastery of operational processes, service workflows, and systems. * Comprehensive knowledge of key metrics (ASA, AHT, Service Level, Quality, Absenteeism). * Team stabilization under their management, ensuring adherence to shift schedules and working hours. * Daily operational monitoring, with active intervention in deviations. * Delivery of individual feedback and real-time guidance. * Ensuring compliance with quality standards and service scripts. * Established relationships with partner departments (Quality, HR, Planning, IT). * Timely delivery of basic operational reports. Requirements: * Experience in inbound call centers and supervision routines * Knowledge of KPIs (SL, ASA, AHT, Abandonment Rate, Quality, CSAT) * Indicator analysis and action planning * Queue management, scheduling, breaks, and escalations * Proficiency in CRM, telephony/IVR systems, and monitoring tools * Intermediate Excel skills * Application of feedback and performance monitoring * Compliance with processes, SLAs, and quality standards Benefits: 24/7 Health Assistance In-Person Health Assistance TelaPet Assistance Service Meal/Voucher Allowance Transportation Voucher Massage Chair Life Insurance Fruit Day WellHub – Gym Incentive Discount Club Medication Reimbursement SESC and SENAC Benefits FULLY IN-PERSON WORK AVAILABILITY.

R. Coletor Irineu Comelli, 1487 - Centro, São José - SC, 88103, Brazil

Portfolio Project Manager65191795282563121

Indeed

Portfolio Project Manager

Job Summary: The Portfolio Project Manager is responsible for the strategic management of ERP initiatives, alignment with business objectives, and leadership of cross-functional teams to deliver sustainable results. Key Highlights: 1. Strategic ERP portfolio management and alignment with company objectives 2. Project leadership, exceptional communication skills, and strategic vision 3. Working with talented teams in a challenging environment **For us, transforming environments and inspiring people is part of our life purpose, guiding our initiatives toward an increasingly human and sustainable future.** **We are the leading brand in the Brazilian ceramic tile market.** Our success is built every day by a **team composed of the best people**—individuals with talent and the drive to constantly do more and better, who thrive in challenging and competitive environments, simplify complexity, learn from mistakes, and collaborate to deliver outstanding results. We seek people who share this same desire to **continuously evolve**. If you have grit, an entrepreneurial mindset, a focus on delivering sustainable results, and enjoy working with and for people, join our team! If you are a project-driven leader with exceptional communication skills and strategic vision, don’t miss this opportunity to join our team as Portfolio Project Manager. **Join this TEAM!** **\#SejaPortobello \#PortobelloLover** **Responsibilities and Duties** **Your mission on our team will be:** ---------------------------------- **ERP Portfolio Strategic Management** Align ERP initiatives with OKRs and annual company objectives Propose and maintain an ERP project roadmap Establish evaluation criteria for new proposals Ensure integration of business processes Monitor portfolio budget and ROI **Capacity, Resource, and Stakeholder Management** Assess team availability and allocate resources Define project team composition Act as the focal point between business areas, IT, and external partners Facilitate organizational change management **Governance, Methodology, and Execution** Define and implement governance best practices Implement project management methodologies Monitor timelines, costs, and quality Support KPI definition and tracking **Functional Vision and Best Practices** Oversee ERP projects Ensure solutions align with market best practices Assess impacts of ERP changes and enhancements Support user areas in defining functional requirements **Risks, Quality, and Executive Reporting** Develop executive dashboards for senior management Consolidate and present periodic status reports Promote risk management and contingency planning Foster a culture of continuous improvement **Requirements and Qualifications** **What’s required to apply:** ----------------------------------------- Bachelor’s degree in Business Administration, Engineering, Information Technology, or related fields. Experience in project and/or IT project portfolio management, preferably focused on ERP. Hands-on experience in ERP implementation, rollouts, upgrades, and/or enhancements (e.g., SAP, Oracle, TOTVS, Microsoft Dynamics, or others). Experience engaging with senior management and multiple business stakeholders, facilitating decision-making and alignment forums. Knowledge of project management best practices (PMBOK, Scrum, Kanban, hybrid methods) and use of management tools (Jira, MS Project, Planner, Power BI, or similar). **Nice-to-have qualifications:** PMP (Portfolio Management Professional) certification from PMI — Project Management Institute. MoP (Management of Portfolios). Certifications in scaled agile methodologies, such as SAFe (Lean Portfolio Management). Tools: Proficiency in PPM software (e.g., Clarity, Planview, Microsoft Project Online) and BI tools (Power BI or Tableau). **Behavioral Competencies:** Strong cross-functional coordination, negotiation, and conflict management skills. Strategic vision coupled with execution focus and results delivery. Clear communication ability with both technical and non-technical audiences, including senior leadership. Analytical, data-driven profile with capacity to prioritize, make decisions, and handle ambiguity. Collaborative leadership, ability to develop teams and foster engagement in changing environments. **Additional Information** We care about the well-being of our Portobellolovers and offer benefits such as: * Life insurance; * Health and dental plans; * On-site cafeteria; * Transportation allowance or dedicated shuttle service for employees — specific routes; * Corporate University Platform — Universidade Portobello; * On-site clinic; * Workplace gymnastics; * Profit and Results Sharing Program (PPR); * Discounts at local pharmacies; * Free parking; * Private pension plan; * Labor union affiliation; * Discount network — partnerships with various educational institutions; * Discounts on Portobello product purchases; * Vacation bonus; * Portobello Mom Allowance — for baby layette purchases; * Daycare allowance; * Assistance for dependents with disabilities (PCDs); * Professional Training and Development Programs; * Wellhub and many more!!! **Working Hours:** 8:00 AM to 5:00 PM (Monday to Friday) **Work Model:** In-person **Work Location:** Portobello Factory – Tijucas / SC. We look forward to your application to become a \#portobellolover **Transforming environments and inspiring people is part of Portobello Group’s purpose, guiding our contributions toward a more human and sustainable present and future.** We are a GLOBAL company with over **45 years of operation**, and our brand leads the Brazilian ceramic tile market, while also standing as a benchmark in Sustainability, Innovation, Architecture, and Design. Our story began in Tijucas (SC), but today the Group comprises four business units: **Portobello, Portobello Shop, Pointer, and Portobello America**. Discover some interesting facts about Portobello Group: We are a publicly listed company on the **B3** (PTBL3), exporting to over **70 countries**, and fully aligned with the United Nations’ Sustainable Development Goals (SDGs); In 2014, we launched Pointer, our **democratic design brand**, whose factory is located in Marechal Deodoro (AL); We inaugurated our **first factory outside Brazil** in October 2023. Portobello America is located in Baxter, Tennessee; Through Portobello Shop, we operate **163 stores** (company-owned and franchised) and are present in approximately **600 points of sale (POS)** nationwide through major retail partners such as Cassol Centerlar, Balaroti, and Leroy Merlin; For six consecutive years, we’ve been winners of the **Reclame Aqui Award**, confirming our brand reputation and commitment to delivering the best experiences for our customers; PortobelloLovers are the main protagonists when it comes to **social impact**. We run initiatives such as the Volunteering Program, Environmental Ambassadors, and Diversity Ambassadors. *We care for and value our people, believing in their potential to grow and transform the world for the better. Join this team!* **ATTENTION:** The positions posted on this page belong to the **Group’s Corporate Area and the Portobello unit**. If you’re interested in exploring opportunities at our retail unit, Portobello Shop, please visit this Careers page. **\#SejaPortobello \#PortobelloLover \#PortobelloGrupo**

Rua Florianópolis, 238, Tijucas - SC, 88200-000, Brazil

Indeed

R&D Manager

Description: Apply quickly via email: Requirements and qualifications: * Bachelor’s degree in Computer Engineering, Computer Science, Software Engineering, or related fields * Minimum 5 years of experience managing R&D projects in technology companies * Proven ability to lead multidisciplinary teams (engineers, data scientists, designers) * Proficiency in agile methodologies (Scrum, Kanban) and product management * Solid knowledge of Machine Learning, AI, and Big Data technologies * Excellence in written and verbal communication in Portuguese Desirable: * Prior experience in high-growth startups or FinTech and HealthTech companies * Certification as Scrum Master or Product Owner * Knowledge of prototyping tools and design thinking * Technical English fluency (reading/writing) * Track record of publishing articles or patents in technology-related fields Responsibilities and duties: * Increase new feature launch speed by 30% * Reduce average prototype validation time by 25% * Implement 3 new revenue-generating AI models yielding additional annual revenue of R$ 1M * Improve internal customer satisfaction with R&D deliverables by 40% * Establish an innovation pipeline generating 2 new products per year Benefits: Transportation allowance of R$ 38.00, Health insurance Working hours: Monday to Friday, from 08:00 to 18:00. Knowledge: Education: Bachelor’s degree – Systems Analysis and Development, Electronic Engineering, Computer Engineering, or related fields. – Completed 2601050202521919802

R. Coletor Irineu Comelli, 1487 - Centro, São José - SC, 88103, Brazil

R$38/day

Indeed

IT TECHNICIAN

Mondiana | Biguaçu - SC | On-site Job Description The professional will work in the Information Technology (IT) infrastructure and electronic security area, responsible for implementing, maintaining, and supporting monitoring systems, communication networks, and automation equipment. Responsibilities and Duties * Administer, monitor, and maintain network and server infrastructure. * Provide support, configuration, and maintenance for Windows Server environments. * Manage users, permissions, and policies via Active Directory. * Manage LAN, WAN, and VLAN networks, ensuring availability and security. * Perform assembly, maintenance, and support of computers and servers. * Monitor and execute data backup and recovery routines. * Support technology projects and infrastructure improvements. * Provide support for CCTV systems, including IP cameras and recording equipment (DVR/NVR). * Collaborate with internal teams on technical requests and special projects. Requirements and Qualifications Completed education in: IT Technician, Networking, or a completed Bachelor’s degree in a related field. * Network administration and monitoring. * Experience with **Windows Server 2019 or later**. * Knowledge of **Active Directory**. * Experience managing **LAN, WAN, and VLAN** environments. * Computer and server assembly and maintenance. * Knowledge of **Veeam backup in Hyper-V environments** (preferred). * Knowledge of **CCTV systems**, IP cameras, and recording equipment. * Basic knowledge or experience with **Autodesk / AutoCAD projects** (a plus). Desired Qualifications **Behavioral Competencies** * **Proactivity:** Initiative to identify problems and propose solutions. * **Time Management:** Ability to prioritize tasks and meet deadlines. * **Willingness to Learn (Learning Agility):** Openness to acquiring new knowledge, technologies, and processes. * **Teamwork:** Effective communication and collaboration across departments. * **Organization:** Attention to detail and documentation of activities. Salary Range To be discussed Employment Type CLT (Consolidated Labor Laws) Benefits Attendance Bonus: R$ 750.00 monthly on the Alelo card (Elo brand – usable for purchases, bill payments anywhere, or cash withdrawal). Bradesco Health Insurance Plan: 100% company-paid monthly premium for the employee. Uniodonto Dental Insurance Plan: Also fully covered by the company; Additional dental plan: SESI Odonto; Life insurance; Gympass (Wellhub): Discounted access to gyms and physical activities; Educational partnership with SENAC and SENAI: Discounts on technical courses, undergraduate and postgraduate programs; Partnership with AEMFLO: Discounts at retail stores, short-term courses, undergraduate and postgraduate programs; Partnership with Mercadão dos Óculos: Payroll-deducted discount; On-site cafeteria: Meals served at the workplace; Christmas Basket: Delivered annually to employees; Recreation Area: Game room and rest room for break time; Free parking: Covered spaces for cars, motorcycles, and bicycles; Transportation allowance with only 6% payroll deduction (if preferred); Motivational initiatives: Monthly birthday celebrations and other annual activities. About the Company Founded in 1996, Mondiana Indústria de Plásticos specializes in producing rigid thermoplastic sheets and coils, primarily ABS, PP, HDPE, and PSAI. Located in Biguaçu (SC), near ports, airports, and BR 101 highway, it mainly serves the South and Southeast regions of Brazil and international markets. To deliver comprehensive solutions to its customers, Mondiana operates a modern production facility and continuously invests in technological innovation and new product development

R. Frederico Bunn, 42 - Centro, Biguaçu - SC, 88160-112, Brazil

Development Manager (1)64843756336642124

Indeed

Development Manager (1)

Description: Serve as the organizational, managerial, and business authority within the HR Platform Integrations team at TOTVs. Participate in medium- and high-complexity projects that address integration challenges among TOTVs products, as well as between the ecosystem and external partners. Navigate between Product Owner (PO) responsibilities—such as gathering project requirements—and project management responsibilities—including supporting metrics, schedules, and the team’s day-to-day activities in Jira. Responsibilities and Duties WHAT YOU WILL DO: * Responsible for providing product direction by defining and maintaining an up-to-date product vision and roadmap; * Plan deliveries by creating, refining, and updating the product backlog and prioritizing the most relevant items while managing stakeholder expectations; * Understand the product’s value chain by mapping the journey of users interacting with its features; * Validate deliverables produced by the Development Team to ensure all specifications and acceptance criteria are met; * Communicate product updates and releases to internal and external customers; * Establish and maintain customer relationships through regular contact, identifying potential needs and responding proactively to requests; * Manage the product by collecting internal and external feedback and analyzing product and operational metrics; * Negotiate timelines and business-related matters with other Product Owners and Product Managers regarding joint deliveries across squads; * Develop key performance indicators (KPIs) for the area to identify opportunities, generate insights, and support decision-making; * Act as the primary point of contact for customers and internal departments, sharing data and information via email, calls/meetings, and system records; * Support planning and resource allocation for team projects; * Facilitate Agile ceremonies within the team. Requirements and Qualifications WHAT WE EXPECT FROM YOU: * Bachelor’s degree completed (preferably in the domain of business operations and/or technology); * Prior experience in Project Management; * Experience managing KPIs; * Proficiency in prioritization techniques; * Knowledge of Agile methodologies and project management using Jira software. 2512130202201917190

Praça XV de Novembro, 321 - Centro, Florianópolis - SC, 88010-400, Brazil

Buyer III (Focus on IT)64380916787586125

Indeed

Buyer III (Focus on IT)

**ENGIE Brasil Energia is looking for a new** **talent to join the team!** **Buyer III (Focus on IT)** We are seeking a Buyer III (Focus on IT) to plan procurement category negotiation strategies and conduct negotiations to ensure the acquisition of materials and/or hiring of services, considering budget, cost, logistics, as well as compliance with commercial and technical conditions, following the Company's standards and policies, controlled companies, and when necessary, other companies within the Brazil Business Unit. **If you are proactive, curious, have strong communication skills, and are looking for a dynamic environment to grow, your place is here with us!** **Responsibilities:** * Ensure execution of planned purchasing and contracting activities within established deadlines. * Develop negotiation strategies through analysis of demands for materials, services, and national or international projects. * Ensure acquisition of materials and hiring of services, maximizing outcomes and supporting decision-making in the negotiation award process. * Perform analysis, creation, review, and/or maintenance of regulatory documentation and processes within the area of responsibility. **Mandatory Requirements:** * Bachelor's degree in Administration, International Trade, Engineering, Information Management, or related fields * Advanced/Fluent English * Scientific Problem-Solving Tools - Advanced * Computer Skills: word processor, spreadsheet, presentations, internet, email - Advanced * Tax Legislation - Intermediate * Financial Mathematics - Advanced * Import Processes - Advanced * Negotiation Techniques - Advanced * Writing and Oratory Techniques - Advanced * Project Management - Advanced * Analysis Tools (Pareto, Ishikawa) - Advanced * Administrative Standards and Management Procedures - Advanced **Desirable Attributes:** * Knowledge in statistics, scenario building. * Postgraduate degree in IT, Finance, Statistics, Supply Chain, Project Management, or related areas. **Interested in this challenge? Here’s how the process will work.** * Application. * Registration, resume submission, and tests. * Screening based on mandatory requirements. * Behavioral Interview. * Technical Test. * Manager Interview. **Location: ENGIE Brasil Energia (HEADQUARTERS).** **Area: OSS - Operations of Supplies and Services** **City: Florianópolis/SC** **Business Unit:** Support Functions In Geographies **Division:** SF In LATAM - Brazil **Legal Entity:** ENGIE BRASIL ENERGIA S.A. **Professional Experience:** Senior **Education Level:** Bachelor's Degree **Entity:** ENGIE Brasil Our values Inclusion and diversity are at the core of our human resources policy. We guarantee equal opportunities for all candidates and are committed to creating the most accessible workplace environment possible.

Praça XV de Novembro, 321 - Centro, Florianópolis - SC, 88010-400, Brazil

IT | Infrastructure Coordinator64310766132482126

Indeed

IT | Infrastructure Coordinator

**INFRASTRUCTURE COORDINATOR** (Florianópolis/SC) Invest in your career choice and come be part of the company that is a reference in the Brazilian hospitality market and elected Best Resort in Brazil. **ABOUT US** Costão do Santinho Resort is located in Florianópolis/SC Currently we have: * **Over 100,000 guests hosted per year;** * **1,200 employees on our team;** * **7,500 families associated with our vacation club** **Our purpose:** Celebrate life by creating unforgettable experiences that nourish body, mind, and spirit. **Our values:** * Our foundation in harmony; * Care in every detail; * Continuous evolution; * We are passionate about making you feel better; * Transparency in communication; * Humanity; * Connection between body, mind, and spirit. **COME TO THE PLACE TO CELEBRATE LIFE, CONTINUOUSLY EVOLVING!** **Job Description** **WHAT DO WE EXPECT FROM YOU?** * Degree in Information Technology / Computer Science / Information Systems or related fields * Minimum of 3 years of experience in the field: IT infrastructure management; Service Desk; IT service management (ITSM) * Knowledge / experience with ITIL * Solid technical knowledge related to IT infrastructure Work regime: On-site **WHAT WILL YOU DO?** * Maintain IT infrastructure operations and services, preserving the integrity, confidentiality, and availability of information, promoting a technologically updated and secure environment for the organization. * Work on projects involving infrastructure. * Support and administer VMware virtualization environments, Windows and Linux operating systems, and infrastructure services (AD, DHCP, DNS, GPO, PowerShell, etc); * Administer and update business continuity policies, including DR; * Administer and update Information Security policies; * Administer and update backup and restore policies (Veeam); * Administer and support servers and storage (physical and virtual hosts); * Monitor the infrastructure environment to detect threats and vulnerabilities, defining workaround solutions and mitigation actions, ensuring its availability and reliability; * Develop standards and procedures related to the area of responsibility; * Manage the Service Desk, with emphasis on team training, knowledge base, and user and customer satisfaction regarding IT services; * Manage ICT inventory and assets; * Ensure resolution of incidents and problems within established SLAs, supervising critical incidents from start to finish; * Supervise department KPIs, evaluating and implementing action plans; * Team management.

Praça XV de Novembro, 321 - Centro, Florianópolis - SC, 88010-400, Brazil

Digital Products Manager | Backoffice63823014950913127

Indeed

Digital Products Manager | Backoffice

Join the team at **Portobello Shop**, a globally recognized brand in innovation and design of complete surfacing solutions. We are the largest specialized retail network in Brazil, driven since 1998 by the purpose of transforming environments and moving people. Here, you shape the next step of your career in an **agile and dynamic environment**. Therefore, if you are also passionate about retail, design, and technology, motivated by excellent delivery, and guided by customer satisfaction, your place is with us. Come be part of the future of design at Portobello Shop! **Responsibilities and duties** * Define the vision, strategy, and roadmap for digital products in alignment with company objectives; * Lead the development and evolution of digital products (platforms, apps, web solutions, etc.), ensuring continuous, user-centered value delivery; * Manage product performance KPIs and metrics, identifying optimization and innovation opportunities; * Lead and develop high-performance teams; * Manage technical leaders, promoting cohesion, succession, and retention of key talent to ensure squad sustainability; * Conduct market benchmarking, monitor digital trends, and propose solutions that keep the company competitive and up-to-date; Implement technological improvements, anticipate trends, and adapt to new demands to add business value; * Manage the software development team personnel, aiming to monitor and develop our employees (PDI), conducting 1:1 sessions, establishing action plans, and providing frequent feedback; * Conduct meetings with all types of stakeholders to present recent achievements, gather feedback/insights, and align on the product roadmap; * Ability/skill to present complex technical information clearly and concisely to all types of stakeholders; * Handle competing needs/priorities, taking ownership and risks in a fast-paced and constantly changing context; * Budget management for the team and optimization of costs and processes; **Requirements and qualifications** * Previous experience leading multiple software development teams for digital products; * Experience in process, product, or service improvement; * Knowledge of facilitation and problem-solving techniques; * Ability to lead projects and teams, with a proactive and self-managing profile. * Experience in strategic planning and budget management; **Additional information** **What we offer to Portobello Lovers:** * Medical and dental insurance; * Life insurance; * Meal allowance; * Transportation voucher; * Holiday bonus; * Pharmacy benefit; * Support for dependents with disabilities; * Wellhub (wellness platform); * Birthday month day off; * Discount on Portobello product purchases; * Discount network—partnerships with various institutions; * Profit and Results Participation Program; * Aprende Shop (online content platform); **Work location:** Based in Florianópolis/SC We look forward to your application to become a **\#portobellolover** *Tall our positions are also open to people with disabilities.* **SINCE 1998, WE'VE GROWN WITH THE SAME PURPOSE: TRANSFORMING ENVIRONMENTS AND MOVING PEOPLE** We are Portobello Shop, the retail brand of Portobello Group. With over 160 stores, we are leaders in innovation and design of complete surfacing solutions in Brazil. And we don’t stop there: together, we are a global reference in the industry. Our mantra, “**We live retail, delight our customers, and are driven by data,**” keeps us moving amid challenges and opportunities. This is how we are part of the future of design: offering a free space where our teams can make a difference. United by the desire to inspire, **we bet on diversity of people, ideas, and cultures to create with excellence as we grow together**. So, if you are also passionate about design, innovation, and technology, motivated by excellent delivery, and guided by customer satisfaction, your place is with us. Here, you shape your next career move. \#PortobelloShop \#PortobelloLover \#FutureofDesign

Praça XV de Novembro, 321 - Centro, Florianópolis - SC, 88010-400, Brazil