Store Manager

Description

Job Summary: Store Manager with experience in people management and retail leadership, responsible for supervising operations, managing teams, and optimizing store performance. Key Highlights: 1. Experience in people management and retail leadership. 2. Focus on excellence in customer service and sales optimization. 3. Opportunities for professional development and career planning. **Key Responsibilities:** --------------------------- * Experience in people management; * Supervise and coordinate store operations. * Manage the sales team and ensure excellent customer service. * Monitor inventory levels and place replenishment orders as needed. * Ensure the store is clean, organized, and attractive to customers. * Analyze sales reports and define strategies to improve store performance. * Resolve conflicts and issues arising in the workplace. * Coordinate with fleet management to monitor vehicles under maintenance; * Responsible for NPS tracking; **Mandatory Requirements:** ---------------------------- * Prior experience in leadership roles within retail. * Excellent communication skills and ability to motivate teams. * Knowledge of sales techniques and customer service practices. * Ability to make sound decisions and solve problems effectively. * Organizational skills and attention to detail. * Academic background in Business Administration, Marketing, or related fields (preferred). * Availability to work on weekends, holidays, and occasional/punctual night shifts or Sunday shifts. **Desirable Requirements (Preferred Qualifications):** ---------------------------------------- * Postgraduate degree or specialization courses in Commercial Management, Retail, or Administration; * Intermediate/advanced English and/or Spanish; * Experience in medium- or large-scale retail stores; * Knowledge of sales techniques, customer service, and customer retention; * Experience in process improvement projects and results-oriented retail management. * Valid Brazilian driver's license (Category B); **Compensation and Benefits:** ----------------------------- * Market-competitive salary + monthly and quarterly performance-based bonuses; * Meal/Voucher allowance via Swile multi-benefit card; * Transportation allowance; * Bradesco Health Insurance Plan; * SulAmérica Dental Insurance Plan; * TotalPass; * Free SEST/SENAT partnership (availability subject to region); * Employee Referral Program with cash rewards via Swile multi-benefit card; * DayOff; * Partnerships with retail stores and higher education institutions; * Unifoco Corporate University; * Career Development Plan.