Pre-Sales Coordinator

Description

Job Summary: We are looking for a Pre-Sales Coordinator to lead operations with a process-oriented mindset, people management expertise, and a performance focus. Key Highlights: 1. Manage pre-sales operations with a focus on efficiency and organization 2. Lead and develop the pre-sales team 3. Structure and improve operational processes and routines At Suacirurgia, we are building an increasingly efficient, organized, and data-driven operation to ensure the best experience for our customers. In this context, the pre-sales area plays a strategic role: it is where the customer journey begins, where we organize demand, prioritize opportunities, and ensure speed without compromising quality. Therefore, we are seeking a **Pre-Sales Coordinator** to lead this operation with a process-oriented mindset, people management expertise, and a performance focus. **Key Responsibilities** Manage pre-sales operations (scheduling, time slots, sales funnel, CRM, cadences, and SLA) Monitor team productivity using KPIs and dashboards Prioritize leads and ensure efficient execution of processes Conduct management routines (1:1 meetings, performance monitoring, training, and development) Structure and improve operational processes and routines Support hiring, onboarding, and team development Resolve conflicts and align expectations **Requirements** Experience in managing sales funnels and pipelines Proficiency in CRM systems and best practices for their use Ability to read and analyze KPIs and dashboards Experience with targets, productivity, and performance management Ability to structure processes and organize operations Experience in team development (1:1 meetings, Personal Development Plans, coaching) Knowledge of pre-sales strategies and lead qualification Strong communication skills, conflict management ability, and customer experience focus **Location: On-site | João Paulo Neighborhood** **Schedule: Monday to Friday** **Benefits: Wellhub + Birthday Day Off