Browse
···
Log in / Register
Job Summary: The TIC infrastructure specialist provides technical support, registers, classifies, and resolves IT requests and incidents, delivering both remote and on-site support while monitoring critical environments. Key Highlights: 1. Technical support via phone, in-person, and digital channels 2. Remote and on-site support, diagnosis and resolution of problems 3. Monitoring and management of IT assets and critical IT systems **Job Description:** ---------------------- We are specialists in TIC infrastructure, with strong expertise in manufacturing, commercialization, management, support, and consulting for Data Centers, Networks, and IP-based Communications. We lead the production and supply of intelligent solutions for government and private sectors, while driving business and people forward through technological innovation. Join us and help connect even more people to the future! Responsibilities and Duties: Provide technical support to customers and suppliers via phone calls, in-person visits, and digital channels; Register, classify, prioritize, analyze, and resolve IT requests and incidents; Deliver remote and on-site support, clarifying doubts and guiding users; Diagnose and resolve hardware, software, and network-related issues; Monitor and manage IT assets; Track tickets registered in service providers’ tools for CIASC; Monitor critical environments and systems. **Essential Requirements:** ------------------------------ Solid knowledge of microcomputing; Solid knowledge of text editing and spreadsheet applications (Google Workspace); Experience in IT, including knowledge of computer networks; Practical experience or knowledge of monitoring and managing Data Center environments; Currently enrolled in a higher education program in the IT field, from the 1st semester onward; Technical course in Informatics or Electronics, with a diploma issued by an institution recognized by the Brazilian Ministry of Education (MEC). **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Benefits:** --------------- Flexible benefits (meal and food allowances); Transportation allowance; Health insurance; Dental insurance; Wellhub (Gympass); Monthly subsidy for therapy with Zenklub; 10% discount on ZOOM Store products; Your Referral, Your Reward program. **Work Location:** ---------------------- Rua Murilo Andriani, 327, Itacorubi Neighborhood \- ZIP Code 88034\-902 \- Florianópolis/SC **Working Hours:** ------------------------ 6x1 rotating shift from 1:00 PM to 7:00 PM
