Customization Analyst

Description

Job Summary: The professional will monitor the apartment customization cycle from registration to completion, providing customer service and coordinating across multiple departments to ensure execution and satisfaction. Key Highlights: 1. Monitoring the complete apartment customization cycle 2. Customer service and support in selecting finishes 3. Coordination with Engineering, Construction, and Procurement departments Description: What we expect from you: Prerequisites: Bachelor's degree in Architecture, Civil Engineering, Interior Design, or related fields. Desirable: Experience in construction sites, customer service, and/or customization processes in construction companies or real estate developers. Desired Knowledge and Skills: Ability to read and interpret architectural and complementary project drawings; knowledge of construction materials and finishes; basic understanding of budgeting and cost control; proficiency in MS Office tools (especially Excel) and AutoCAD; familiarity with management software (ERP, Sienge, or similar) is desirable. What awaits you in your daily work: * Monitor the entire customization cycle for sold apartments, from request registration to construction completion. * Provide customer service, clarifying doubts regarding the process, available options, timelines, and additional costs. * Support customers in selecting finishes, layouts, and other customization items, ensuring compliance with technical standards and the project’s descriptive memorandum. * Prepare and review spreadsheets, reports, and tracking records related to customization requests. * Coordinate with Engineering, Construction, Procurement, and Post-Construction departments to ensure technical feasibility and adherence to execution timelines. * Conduct on-site monitoring (where applicable) of customization work in units, verifying quality and compliance with agreed specifications. * Manage budgets, approvals, and billing related to requested customizations. * Ensure continuous updates to internal systems and documentation regarding completed customizations. * Support the development and updating of manuals, option catalogs, and customization policies. * Ensure customer satisfaction and uphold the company’s quality and service standards. 2511050202231849426