Post-Sales

Description

Job Summary: We are seeking a Post-Sales professional focused on customer service and problem resolution in the furniture industry, ensuring satisfaction and quality. Key Highlights: 1. Customer focus and effective post-sales solutions. 2. Opportunity to work at an innovative furniture industry startup. 3. Collaboration with sales and production teams to achieve excellence. MyBox is the first startup in the furniture industry, dedicated to technology and innovation. We serve residential and corporate projects, offering comprehensive customization solutions all in one place. Built on quality, excellence, and transparency, we aim to become a market reference. We value diversity and inclusion, believing each person contributes to our growth. Driven by passion and determination, we invite new talents to join this journey. We would love to have you on board. Let’s grow together?! We are looking for a professional to manage our **Post\-Sales**! **Requirements:** Completed High School (Bachelor’s degree in related fields preferred); Experience in customer service, assembly, technical support, or post-sales within the **custom-built furniture** industry; Strong verbal and written communication skills; Ability to handle problems and identify solutions; Proactivity, organization, and customer focus. **Preferred Qualifications:** Knowledge of project management software (e.g., **Promob**); Experience with custom-built furniture and production and installation processes; Knowledge of **interior design**. **Responsibilities:** * Monitoring delivery of custom-built furniture; * Coordinating assembly and installation processes; * Managing incidents and issues, seeking effective and timely solutions; * Conducting post-sales visits to assess customer satisfaction; * Ensuring service and product quality; * Preparing reports and records of customer interactions; * Continuously improving customer service practices; * Collaborating with sales and production teams to ensure process excellence.