Support Analyst

Description

Job Summary: Join our team and help transform condominium management by delivering high-quality service and support to our customers. Key Highlights: 1. High-quality customer service and support for condominium managers, residents, and partners 2. Teamwork to efficiently resolve customer inquiries 3. Identification of opportunities to upgrade service plans Are you passionate about technology and enjoy solving problems? We have the perfect opportunity for you. Join our team and help transform condominium management! **Responsibilities and Duties:** * Deliver high-quality customer service via phone, WhatsApp, and e\-mail in a receptive and proactive manner; * Conduct online training sessions for customers using our condominium management platform; * Provide support to condominium managers, residents, and partners by clarifying doubts and resolving issues; * Maintain customer service metrics, monitoring customer satisfaction levels; * Collaborate with other departments to ensure efficient resolution of customer inquiries; * Identify opportunities for plan upgrades, presenting the advantages and benefits of our platform; * Guide and assist customers with system configuration to ensure optimal platform usage. **Requirements:** * Prior experience in customer service * Proficiency in Excel **Preferred Qualifications:** Knowledge of condominium management companies, accounting firms, and security companies. **At Winker, you enjoy the following benefits:** * Meal allowance: R$ 31.00 per day, loaded onto the CAJU card * Transportation allowance * Birthday day off * Happy hour every Friday * Fully equipped dining area * Relaxation area with billiards and bean bags * Flexible benefits of R$ 400.00 after 6 months of employment