Junior N2 Technical Support Analyst - Canasvieiras

Description

Job Summary: The Junior N2 Support Analyst provides technical support for medium-complexity issues, resolving escalated incidents and contributing to the stability of telecommunications services. Key Highlights: 1. Technical support for telecommunications networks and services 2. Continuous development in N2 support 3. Teamwork focused on issue resolution The Junior N2 Support Analyst is responsible for supporting medium-complexity technical assistance, operating under guidance to analyze and resolve incidents escalated from N1\. This role contributes to the stability of telecommunications services by following defined procedures and progressively developing technical expertise. * Receive, analyze, and handle incidents escalated from N1/SAC. * Perform guided technical diagnostics on telecommunications networks and services. * Conduct basic validations of connectivity, performance, and stability. * Assist with configuration of networking equipment (ONU, UniFi, Omada, and TP-Link). * Execute speed, latency, and packet loss tests. * Support reprovisioning, equipment resets, and validations via management systems such as Netnumem and Int6\. * Record support interactions and technical evidence in a standardized manner with rich detail. * Support Senior and Full N2 Analysts in more complex analyses. * Follow defined operational procedures and technical guidelines. * Support responses to incidents and widespread service instabilities. * Port forwarding * Escalate routes or CTOs without signal to CSTI for service order initiation. **3. Education** * **Currently pursuing a bachelor's degree** in Computer Networks, Telecommunications Engineering, Computer Science, or related fields. **4. Technical Competencies** * Knowledge of N2 technical support and RTCP/IP networks * Knowledge of technical diagnostic validation * Technical recordkeeping and documentation * Two years of experience in customer support * Telecommunications industry knowledge is desirable * Basic understanding of Wi-Fi and GPON **5. Behavioral Competencies** * Clear technical communication * Proactivity * Capacity for continuous learning * Teamwork