IT Assistant

Description

Job Summary: We are seeking a technology-passionate, proactive, and eager-to-learn IT professional to provide technical support and drive continuous improvement of our IT infrastructure. Key Highlights: 1. Real opportunity for professional growth 2. Collaborative and non-bureaucratic environment 3. Space to suggest and implement improvements We seek someone passionate about technology, eager to learn and grow alongside the team. The candidate will be responsible for ensuring smooth IT operations, responding to internal support requests, resolving issues patiently, and continuously improving our processes and infrastructure. **Responsibilities** * Respond to and resolve technical support tickets (hardware, software, network, internal systems); * Perform preventive and corrective maintenance on computers and peripherals; * Assist with configuration of networks, printers, and other devices; * Create and manage user accounts (e\-mails, internal systems, permissions); * Participate in IT infrastructure improvements and process automation; * Document support activities and best practices to optimize service delivery. **Desired Qualifications** * Basic/intermediate knowledge of operating systems (Windows and Linux); * Fundamental understanding of networking; * Experience in technical support or help desk roles; * Strong communication skills and ability to interact effectively with people; * Organizational skills and proactivity in problem resolution. **What We Look For In You** * Work with **joy, patience, and empathy**; * Be **proactive**, curious, and enthusiastic about learning; * Have a strong desire for **professional growth** and contributing to something bigger; * Approach challenges with lightness and a team spirit. **What We Offer** * A collaborative and non-bureaucratic work environment; * A real opportunity for growth; * Space to suggest and implement improvements.