Job Summary: A software company is seeking a Customer Support Analyst to assist and resolve system-related inquiries, support daily operational matters, and interact with the development team. Key Highlights: 1. Customer service and support in resolving system-related questions 2. Assistance in solving daily operational issues at notary offices 3. Interaction with the development team and provision of feedback A software company is seeking a Customer Support Analyst in Florianópolis (Santo Antônio de Lisboa). **Responsibilities:** Provide customer service and assist in resolving system-related questions. Support the resolution of daily operational issues at notary offices. Conduct remote access, telephone, email, and chat support. Perform basic interventions in SQL Server when necessary. Guide customers on improvements and new features. Interact with the development team to provide feedback and convey requirements. Previous experience as a Customer Service Specialist, Customer Relationship Analyst, Technical Support Coordinator, or Customer Service Consultant may indicate alignment with some of the responsibilities of this position. Bachelor's degree required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Benefits will be disclosed during the interview stage. **Additional Information:** * Employment Type: Full-time, on-site. * Duration: Full-time * Working Hours: To be determined.
João Silva
Indeed · HR
João Silva
Indeed · HR
