Quality Analyst

Description

Job Summary: We are seeking a Quality Analyst committed to excellence in customer service and customer experience, responsible for audits, results management, and training. Key Highlights: 1. Commitment to excellence in customer service and customer experience 2. Professional and collaborative work environment with opportunities for development 3. Results-oriented focus, with ethics and quality in service We are looking for a **Quality Analyst** committed to **excellence in service** and **customer experience**. **Main Responsibilities:** * Conducting audits; * Mapping and documenting procedures; * Monitoring and managing results; * Preparing reports; * Developing and implementing action plans; * Delivering training; * Managing Customer Satisfaction. **What We Value:** * Commitment, ethics, and quality in service; * Responsibility and results orientation; * Desire to grow. **We Offer:** * Professional and collaborative work environment; * Training and capacity building; * Genuine opportunities for development. **Requirements:** * Bachelor's degree in Administration (preferred); * Relevant work experience; * Proficiency in Microsoft Office suite; * Analytical skills; * Strong written and oral communication skills; * Leadership profile. **Benefits:** * Transportation allowance; * Health insurance; * Dental insurance; * Life insurance upon hiring at no cost to the employee; * Birthday day off; * On-site meals (lunch and afternoon snack); * Partnerships with psychologists and nutritionists; * Gym membership plans; * On-site clinic with free physician consultations; * Nursing services with free tests (COVID-19, influenza, and dengue). Job Type: Full-time CLT