Customer Service and Support

Description

Job Summary: The professional will provide support to internal and external customers, clarifying doubts and seeking solutions, in addition to handling post-sales activities and supporting departments. Key Highlights: 1. Customer support and service via email and telephone 2. Support to other company departments 3. Management of spreadsheets, systems, and reports We are hiring for the position of **Customer Service and Support** at our office in the Center of Florianópolis/SC. **Responsibilities:** * Provide customer support by clarifying doubts and seeking solutions for internal, external, and end customers via email and telephone. * Update spreadsheets and systems, generate reports, build processes, and maintain database records. * Conduct post-sales activities. * Support other company departments regarding product functionality. **Requirements:** * Experience in customer service via telephone and email * Proficiency in Microsoft Office Suite * Completed high school education **Preferred Qualifications:** * Knowledge of payment systems or card-based payment workflows * Knowledge of vehicle fleet management **Employment Type:** * **CLT (Permanent)** * **Working hours: 9:00 AM to 6:00 PM, Monday to Friday** * **Work location: Center of Florianópolis/SC** **Benefits:** * **VA/VR Card**, accepted at supermarkets and restaurants * **Transportation Benefit or Fuel Card**, with no payroll deduction * **National Health Plan + Dental Plan** * **Einstein Telemedicine** – 24/7 online immediate care, free of charge and without copayment * **GoGood** – wellness services offering discounts at gyms and studios * **Conexa Saúde** – telemedicine with doctors, psychologists, and nutritionists * **Birthday Day Off** in the employee's birth month * **Discount Partnerships** for undergraduate and language courses * **Childcare Assistance** * **Multi-Benefit Card** – salary advance option with direct payroll deduction, accepted at Personal Card network and establishments equipped with PagSeguro POS terminals We also provide a lounge area equipped for rest, snacks, and meals, featuring a complimentary coffee and hot chocolate machine, fresh fruits, and brewed coffee available throughout the day. Job Type: Permanent CLT Compensation: R$2\.220,71 per month Benefits: * Medical assistance * Dental assistance * Fuel allowance * Childcare assistance * Commercial partnerships and discounts * Meal allowance * Food allowance * Transportation allowance Experience: * Customer Service (Mandatory) Work Location: On-site