Description
**Key Responsibilities:**
Provide customer service through digital channels (WhatsApp) and in person;
Work simultaneously across multiple service channels, efficiently organizing priorities;
Understand customer needs and offer prompt, accurate solutions;
Mediate conflicts empathetically, always seeking the best resolution for both the customer and the company;
Manage a high volume of requests while maintaining service quality and responsiveness;
Record and track requests, ensuring timely follow-up within established deadlines.
**Behavioral Competencies:**
Empathy and active listening;
Emotional intelligence to handle high-pressure situations;
Strong verbal and written communication skills;
Proactivity and sense of urgency;
Organization and time management;
Adaptability and flexibility;
Professional and courteous demeanor.
**Desirable Qualifications:**
Previous experience in customer service (in-person and/or digital);
Experience handling high-volume customer interactions;
Proficiency with digital tools (WhatsApp, customer service systems, CRM, etc.);
Experience in conflict mediation.