**Key Responsibilities:** Provide customer service through digital channels (WhatsApp) and in person; Work simultaneously across multiple service channels, efficiently organizing priorities; Understand customer needs and offer prompt, accurate solutions; Mediate conflicts empathetically, always seeking the best resolution for both the customer and the company; Manage a high volume of requests while maintaining service quality and responsiveness; Record and track requests, ensuring timely follow-up within established deadlines. **Behavioral Competencies:** Empathy and active listening; Emotional intelligence to handle high-pressure situations; Strong verbal and written communication skills; Proactivity and sense of urgency; Organization and time management; Adaptability and flexibility; Professional and courteous demeanor. **Desirable Qualifications:** Previous experience in customer service (in-person and/or digital); Experience handling high-volume customer interactions; Proficiency with digital tools (WhatsApp, customer service systems, CRM, etc.); Experience in conflict mediation.
João Silva
Indeed · HR
João Silva
Indeed · HR
