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Job Summary: You will join the Customer Success team, ensuring clients extract maximum value from our products through close, consultative engagement. Key Highlights: 1. Close, consultative engagement with clients to ensure maximum satisfaction. 2. Collaborative team with strong interfaces across multiple internal departments. 3. Opportunity to innovate, learn, and grow in an innovative environment. Condominiums face a unique financial reality—distinct from that of businesses or individuals. It was precisely this challenge that gave rise to **CondoConta**, the first fintech created to transform the condominium management market. More than just a bank, we offer transparency, security, and technology—enabling syndics, property management companies, and residents to enjoy a modern, trustworthy experience, supported by solutions specifically designed for this ecosystem. Our purpose is clear: to simplify, professionalize, and digitize condominiums’ financial lives, strengthening trust between management and residents. We’ve already impacted thousands of condominiums across Brazil—and we’re just getting started. Headquartered in Florianópolis and driven by innovation, we’re growing rapidly—without losing sight of our core values: autonomy, fresh ideas, and the energy of those who want to build the future alongside us. If you’re looking for a place to innovate, learn, and grow, **CondoConta** is your next step. **Your Day-to-Day** You’ll join our Customer Success team—responsible for ensuring our clients derive maximum value from our products throughout the entire customer lifecycle. We engage closely and consultatively with syndics, property management companies, and partners—balancing relationship management, strategic alignment, and operational execution. The team works collaboratively, maintaining strong interfaces with departments such as Product, Treasury, Credit, Support, and Sales—with a shared focus on customer satisfaction, retention, and growth. **Challenges and Responsibilities:** * Conduct onboarding for new clients * Lead meetings, presentations, and alignment sessions with clients * Ensure necessary system configurations * Capture data and feedback while managing client expectations * Perform periodic portfolio reviews * Execute follow-ups on agreed-upon actions with clients * Facilitate cross-departmental requests to drive client success * Design and implement strategies and solutions to enhance customer experience * Monitor and analyze performance indicators and results * Participate in lead generation and qualification when required * Develop retention initiatives and churn mitigation strategies * Carry out operational tasks inherent to the customer lifecycle **What You Must Bring:** * Passion for customer service * Strong interpersonal communication skills, with an empathetic and professional demeanor * Proactivity, organization, and a strong sense of responsibility * Analytical mindset for portfolio management and KPI tracking * Prior experience in Customer Success, Customer Service, or related areas * Proficiency in Microsoft 365 and Google Workspace * Completed or ongoing undergraduate degree in Business Administration, Public Relations, Management Processes, or related fields * Willingness to work onsite in Florianópolis/SC, with occasional remote days permitted **You’ll Stand Out If You Have:** * Experience with tools such as HubSpot and Vouch * B2B customer service experience * Experience in process mapping and improvement * Prior work in fintech, financial institutions, or banking * Familiarity with the condominium management market * Knowledge of customer experience metrics (NPS, CSAT, CES) * Experience developing and using customer service or CS playbooks **Benefits of Joining CondoConta:** * Employment terms designed to support your financial autonomy; * Reimbursement for in-office days (for hybrid employees based in Florianópolis); * Equipment to enable comfortable remote work; * Gympass and Conexa Saúde for physical and mental wellbeing; * Home office allowance; * Birthday leave and tenure-based time off; * …and other benefits supporting your journey both inside and outside of work. Here, you’ll find purpose, innovation, and room to grow. Come with **CondoPower** and help us build the future of condominium life!
