Commercial Support Analyst - Florianópolis, SC

Description

Job Summary: Responsible for ensuring customer service and satisfaction, driving business growth, supporting projects, and achieving targets. Key Highlights: 1. Support in sales prospecting and pipeline management 2. Promotion of products, trainings, and campaigns 3. Strong negotiation and interpersonal relationship skills **What does the department do at Porto?** The Branch is responsible for serving brokers and policyholders, providing information about products/service channels, ensuring customer satisfaction, conducting negotiations, identifying development opportunities, driving business growth, supporting production projects, and achieving branch targets. On-site Work Work Location \- Florianópolis, SC **Responsibilities and Duties** * Support sales prospecting, pipeline (opportunities) management, upcoming renewals control, and pre-approved cards. * Promote the use of specific tools (COL, Production Portal, Promodigital, and PPWEB). * Analyze commercial discount grants. * Support commercial managers’ initiatives by analyzing systems and suggesting improvements to achieve branch targets. * Promote products, trainings, and campaigns; execute actions to strengthen relationships and boost portfolio results. * Manage broker registrations. * Carry out marketing and visual communication activities. * Manage warehouse requisitions and process payments via **SAP**. * Provide telephone and email support (internal and external audiences/brokers). **Requirements and Qualifications** * Completed undergraduate degree. * Preference for experience in the Insurance market. * Desired experience in commercial areas (sales, negotiation, and performance metrics). * Proficiency in Microsoft Office Suite. * Strong communication skills, ease in interpersonal relationships, and strong negotiation abilities. **Additional Information** **BENEFITS** **Flexible Meal and Food Allowance;** **Health Insurance Plan;** **Dental Insurance Plan;** **Wellhub and TotalPass;** **Bio Ritmo Gym exclusively for Employees:** located at the Headquarters Complex; **Profit Sharing Program (PLR);** **Stock Ownership Program: Porto em Ação:** complementary to PLR until 2025; **Sand Volleyball and Multipurpose Courts:** located at the Headquarters Complex; **Transportation Allowance;** **Van Transportation Services;** available at major access stations to Porto (Luz, Barra Funda, Santa Cecília, and Júlio Prestes); **Extended Parental Leave:** up to 40 days for all family configurations; **Extended Maternity Leave** of 6 months.; **Medical Clinic with Specialties:** located at the Headquarters Complex and Barra Funda; **Childcare or Babysitter Assistance;** **Life Insurance;** **Private Pension Plan \- PortoPrev;** **Discounts on Products and Services;** **Scholarship Program: Reimbursement for undergraduate, postgraduate, or MBA studies;** **Monthly Running Events:** subsidy for major street races in São Paulo; **Language Course Reimbursement (English or Spanish);** **Porto Theater:** exclusive screenings for Employees; **Library;** **Rest Room:** at the Headquarters Complex; **Game Room:** at the Headquarters Complex; **Massage and Podiatry Services:** at the Headquarters Complex; **Work Location:** On-site (We operate hybrid work models, which will be discussed during the selection process); Porto is much more than an insurance company: it is a vast ecosystem leveraging technology to create solutions across four business verticals: **Porto Bank, Porto Saúde, Porto Seguro, and Porto Serviço**. Its reputation and recognition built over more than seven decades underscore Porto’s scale — a reference company in business, built by and for people. Here, the hearts of 13,000 employees beat with **pride in belonging to a solid, ethical organization** that **transforms dreams into fantastic realities** for our more than 15.8 million customers. We operate through over 101 branches and regional offices nationwide. Learning is part of our DNA, and here you’ll have **incentives, tools, and great people to learn and grow every day**, in an inclusive, safe environment where everyone can truly be themselves and take pride in who they are — fostering respect and **living fully and healthily within a genuinely human company.** **DIVERSITY & INCLUSION AT PORTO** At Porto, we value diversity and believe that a plural team is essential for the development of our entire business, society, and each individual — because we understand that every person is unique in building a more innovative and inclusive environment. Together, we work daily to build a safe, free, and welcoming space, with greater plurality and respect. Therefore, we **strongly encourage applications from women, Black and Indigenous individuals, people with disabilities, and LGBTQIA+ individuals** for all our job openings.