Customer Support Assistant

Description

Job Summary: Opportunity to work in customer and lead support for an events and wedding company, performing contact qualification and management. Key Highlights: 1. Customer and lead support via WhatsApp 2. Marketing contact qualification 3. Financial communication with couples ABOUT THE COMPANY An events and wedding company. Recognized for delivering exclusive experiences and high-standard service, the venue hosts sophisticated celebrations and events in a charming natural setting. The team values excellence in service, attention to detail, and humanized client relationships. RESPONSIBILITIES Provide customer and lead support via WhatsApp; Filter and qualify contacts from the marketing agency; Forward qualified leads to the customer support team; Handle financial communication with couples; Maintain up-to-date records in spreadsheets and digital tools. REQUIREMENTS Proficiency in computer applications (Excel); Reside near Lagoa da Conceição or have easy access; Experience in customer service. WORK HOURS AND LOCATION Monday to Friday, 1:00 PM to 6:00 PM, with occasional Saturday availability (rotating schedule based on demand); Located at Lagoa da Conceição \- Florianópolis \- SC.