Monitoring Assistant

Description

Job Summary: A professional responsible for contacting drivers, managing delivery statuses, recording incidents, updating systems, and monitoring trips to ensure efficient communication with customers. Key Highlights: 1. Monitoring and communication with drivers 2. Incident management and system updates 3. Support in tracking alert monitoring * Contact drivers during trips to confirm location, delivery progress, and clarify questions; * Request unloading from the customer or consignee when necessary; * Report returns, incidents, and abnormal situations to the monitoring analyst or other relevant departments; * Enter and update trip information in the system; * Record trip incidents clearly and in accordance with internal procedures; * Close and finalize freight operations in the systems upon completion of the operation; * Support tracking alert monitoring by communicating deviations or critical situations to the responsible analyst; * Close manifests; * Consider and follow client-specific requirements during monitoring; * Perform monitoring via the customer portal when necessary; * Maintain communication with customers whenever necessary, especially in routine situations or for status updates. Compensation: R$2\.100,00 per month Work Location: On-site