IT Assistant

Description

Job Summary: A technical support and maintenance professional responsible for handling service requests, diagnosing issues, assembling equipment, and managing access, with a focus on process automation and optimization. Key Highlights: 1. Technical support, hardware and software maintenance 2. Process automation and optimization 3. Access management and infrastructure monitoring **MAIN RESPONSIBILITIES:** \-\> TECHNICAL SUPPORT AND SERVICE DELIVERY * Respond to support requests (hardware, software, networks) and resolve incidents or escalate as needed. * Diagnose and resolve issues on workstations (Windows/Linux), peripherals, and printers. \-\> EQUIPMENT ASSEMBLY AND MAINTENANCE * Assemble and configure computers and workstations. * Perform corrective maintenance on desktops, laptops, and peripherals. \-\> EQUIPMENT RESEARCH, PROCUREMENT, AND CONFIGURATION * Research specifications and costs of components and equipment (webcams, keyboards, mice, monitors, tablets, TVs). * Install and configure new equipment in the corporate environment. \-\> INFRASTRUCTURE, WEBSITES, AND CLOUD SERVICES / SERVERS * Monitor availability of websites and services (e.g., blog, email server) and perform emergency fixes. * Perform basic hosting administration tasks (SSH, FTP, cPanel). * Handle backups and restoration procedures (basic level). \-\> ACCESS AND ACCOUNT MANAGEMENT * Create and configure user accounts in systems used by the company (email, ERPs, internal tools). * Manage basic permissions and enforce security policies (passwords, MFA where applicable). \-\> INTEGRATIONS AND AUTOMATION * Develop and maintain automations and scripts to resolve operational issues and optimize processes (e.g., API integrations, Python/Java scripts, N8N, Java-based systems, and small automations in ManyChat). **JOB REQUIREMENTS:** EDUCATION: * Technical course in Computer Science, Information Technology, Software Engineering, or ongoing undergraduate studies in these fields (or equivalent experience). EXPERIENCE: * Experience with programming logic. * Experience with basic database administration. \-\> TECHNICAL COMPETENCIES (MINIMUM): * Hardware assembly and maintenance. * Windows installation and configuration; basic knowledge of Linux. * Ability to create simple automations (scripts, API integrations, or tools like N8N). * Skill in documenting procedures. \-\> PREFERRED QUALIFICATIONS (NOT MANDATORY): * \[\+] Experience with WordPress, cPanel. * \[\+] Basic programming (Python, JAVA) and SQL. * \[\+] Experience with Git. * \[\+] Knowledge of RPA tools or integration platforms (N8N). \-\> BEHAVIORAL COMPETENCIES: * \[\+] Proactivity and problem-solving ability. * \[\+] Strong communication skills. * \[\+] Organization, attention to detail, and accountability. * \[\+] Teamwork and user-support orientation. * \[\+] Confidentiality and alignment with information security policies. (The listed activities are not exhaustive; the employee may perform other duties compatible with this role and the company's needs, provided the nature of the position is respected.) Compensation: starting at R$2\.100,00 per month Benefits: * Dental insurance * Fuel allowance * Meal voucher * Transportation voucher Selection Question(s): * Do you have theoretical/practical knowledge of programming languages? Education: * Completed high school (preferred) Work Location: On-site