Training and Content Supervisor

Description

Job Summary: The professional will be responsible for leading and developing high-performing teams, planning trainings, managing the knowledge base, and monitoring key performance indicators—driving excellence and continuous improvement at Loft. Key Highlights: 1. Leadership and development of high-performing teams. 2. Planning and execution of effective training programs. 3. Strategic management of the knowledge base and LMS platforms. How the **Quality** team builds Loft: The Quality team’s mission is to be the driving force behind excellence and continuous improvement. We connect innovation, people, and solutions to transform processes, strengthen the organization, and elevate customer experience to a new level. We are key contributors in building an increasingly efficient, collaborative, and results-oriented ecosystem. **Challenges you’ll face:** * **Team Management:** Monitor performance, develop talent, provide ongoing feedback, and foster a collaborative environment for trainers and content analysts. * **Training Planning and Execution:** Ensure onboarding, refresher, and development programs are delivered as planned—with emphasis on quality and effectiveness. * **Knowledge Base Management:** Oversee curation, updating, and review of content to ensure clarity, relevance, and alignment with Loft standards. * **LMS Platform Administration:** Organize learning paths, monitor engagement metrics, and ensure material accessibility. * **KPI Monitoring:** Analyze training and content-related outcomes, goals, and KPIs—and propose corrective or preventive actions when needed. * **Cross-functional Integration:** Track process updates from teams such as Projects, Process, Product, and Operations—and ensure they are translated into corresponding trainings and content. * **Content Strategy:** Define and implement, together with analysts, strategies to keep the knowledge base updated and efficient. * **Participation in Recruitment Processes:** Support candidate screening, interviews, and assessment activities for new Lofters. * **Interdepartmental Communication:** Serve as a bridge between Training & Content and other company areas—ensuring alignment and process fluidity. * **Facilitation of Forums and Meetings:** Participate in presentations, calibration sessions, and strategic forums—representing the Training & Content area. * **Administrative Management:** Conduct timekeeping verification and adjustments, organize work schedules, and ensure compliance with internal policies. * **Action Plan Approval:** Validate improvement strategies proposed by the team—ensuring feasibility and alignment with company objectives. **What you need to unlock this role?** * Completed undergraduate degree (preferably in Education, Communications, or Human Resource Management). * Prior experience in training and development, content management, and team leadership. * Familiarity with LMS platforms and content management tools (e.g., Salesforce Knowledge, WordPress). * Analytical mindset, strong communication skills, organizational ability, and leadership qualities. * Experience with agile methodologies and data-driven decision-making. * Ability to organize and prioritize tasks effectively. * Analytical thinking and focus on continuous improvement. * Collaborative spirit and ability to work within multidisciplinary teams. * Proactive attitude and human-centered leadership approach. **Nice-to-have:** * Experience with Corporate Universities. * Knowledge of digital learning project design (e-learning). **Additional Information** Caju – Greater flexibility to use your benefits (Meal and Food) Health Insurance – Sulamerica Life Insurance WellHub – Access to gyms across Brazil Wellz – Mental Health Platform Parental Leave – for parents Guapeco – Pet Health Plan with discount Work Mode – On-site in Curitiba