Job Summary: Professional to provide technical support, system development, and system management, including requirements gathering, documentation, and access administration. Key Highlights: 1. Experience with development and technical support 2. Opportunity to work on projects and documentation 3. Interaction with vendors and user administration **Main Responsibilities** * Classify tickets according to priority level; * Provide initial user support; * Support the definition of business and system rules; * Ensure adherence to established deadlines; * Test modifications and support the business area during validation; * Keep stakeholders updated and maintain appropriate card classification as scenarios evolve; * Prepare technical documentation and support materials; * Gather requirements for new projects and act as the interface with vendors; * Administer users and access profiles across multiple platforms. **Requirements** * Intermediate SQL; * Bachelor's degree in Information Systems, Systems Analysis and Development, or related technology and data fields; * Intermediate Python; * Version control using Git. **Preferred Qualifications** * E-commerce experience; * Knowledge of Airflow, TOTVS, VTEX, SAP Commerce, and/or Docker; * Familiarity with agile methodologies (Kanban); * Power BI and DAX for dashboard creation; * Advanced FlexibleSearch (SAP Commerce) queries. Minimum Education: Bachelor's Degree * DISCOUNTS WITH PARTNERS * ELETROCLUB * PPR * WELLHUB * HEALTH INSURANCE * DENTAL INSURANCE * TRANSPORTATION ALLOWANCE (VT) * MEAL ALLOWANCE (VA) * LIFE INSURANCE
João Silva
Indeed · HR
João Silva
Indeed · HR
