Senior Business Analyst

Description

Job Summary: The professional will support the Commercial Coordination in structuring, standardizing, and operationalizing processes, optimizing internal workflows and serving as a reference for continuous improvement. Key Highlights: 1. Support the Commercial Coordination in structuring and optimizing processes 2. Serve as an internal reference for organizing demands and routines 3. Create and maintain dashboards and reports for strategic decision-making Would you like to help build a fairer and more solidarity-based society? **PUCPR**, part of the Marista Group, is seeking a professional who desires a meaningful workday filled with purpose — contributing to a mission that positively impacts the lives of those most in need, through education and healthcare. Does this opportunity resonate with you? **Responsibilities and Duties** * Directly support the Commercial Coordination in **structuring, standardizing, and operationalizing** area processes; * Map, review, and optimize internal workflows, ensuring **efficiency, clarity, and sustainable scalability**; * Serve as an internal reference for organizing demands, prioritization, and improving routines across SDRs, Executives, and partner areas; * Create and maintain **dashboards, reports, metrics, and indicators** to support the commercial team’s strategic decisions; * Conduct critical analysis of the sales funnel, pipeline, and commercial performance data, suggesting improvement actions and sales arguments; * Develop structural materials and documents, such as playbooks, scripts, forms, templates, and operational policies; * Support onboarding and development of the commercial team with **best practices, processes, and routines**; * Support CRM improvements, configurations, rule creation, automations, and governance; * Identify bottlenecks and opportunities throughout the commercial journey and propose solutions to enhance operational quality and speed; * Contribute to market analyses, segmentation, account prioritization, and inputs for commercial strategies; * Ensure organization and traceability of information, records, and interaction history with customers. **Requirements and Qualifications** * Completed undergraduate degree in Administration, Business, Engineering, Economics, Marketing, or related fields; * Solid experience as a Business Analyst, Commercial Operations Analyst, or in similar roles, preferably in **complex, consultative B2B models**; * Proven ability to structure processes, organize routines, and implement continuous improvements; * Highly analytical, organized, proactive, and solution-oriented profile; * Ability to thrive in evolving environments with limited standardization and high demand for systematization; * Strong communication, collaboration, and relationship-building skills with multidisciplinary teams; * Proficiency in analysis and organization tools such as Excel/Sheets, Power BI, Notion, Miro, or similar; * Experience with CRM systems (HubSpot, Pipedrive, Salesforce, or equivalent). **Additional Information** **What You’ll Find Here:** * Unimed Health Plan: With co-payment, providing medical coverage and access to a high-quality accredited network * OdontoPrev Dental Plan: Nationwide coverage, with monthly premiums deducted from payroll * Education Incentive: Valuing professional and personal development of employees, with incentives for specialization, extension courses, language learning, and postgraduate studies at PUCPR * Meals at the Marista Bistro: On-site meals provided on workdays, with a symbolic payroll deduction * Quality of Life Program * Private Pension Plan * Life Insurance * Transportation Benefit * Free Parking * Wellhub (formerly Gympass): Access to various gyms with monthly fee deductions from payroll * Zenklub: Access to telehealth sessions with mental health specialists, with two free consultations per month * “Conte Comigo” Program: Multidisciplinary team available for social support, legal guidance (excluding labor-related matters), financial and pension consulting * Benefits Club: Partnerships with companies across diverse sectors, offering special discounts on services and products **Working Hours:** Monday to Friday, from 8:00 AM to 5:24 PM **Location:** PUCPR – Curitiba Campus If you wish to join a team shaping tomorrow’s world, we want to meet you. Join us and **\#BeMarista**. We are **PUCPR**, whose mission is to train citizens committed to life and to societal progress. Our University comprises nearly 3,000 employees, including faculty and administrative staff, with campuses in three cities in Paraná: Curitiba, Londrina, and Toledo, plus a unit in Florence (Italy), in partnership with Kent State University. In 2023 alone, we **positively impacted over 38,000 students and awarded approximately 5,000 undergraduate scholarships.** Our commitment is to **unite humanity and excellence** in building an **increasingly fair and solidarity-based society**, and this is what our employees experience daily — living a **balanced career alongside personal life**, making the world more humane. **We work for the common good**, and every small action is thoughtfully designed to positively impact thousands of lives: of those who care and are cared for, of those who teach and develop. **Our relationships are strong, authentic, and value each individual for who they truly are**. Anchored by a **solid culture**, we find here the purpose that drives us every day. We are part of the Marista Group, which also includes the **Marista Center for Child and Adolescent Rights Protection (CMDI)**, dedicated to ensuring children’s and adolescents’ rights are prioritized by society; **FTD Publishing House**, offering transformative solutions for the world; **São Marcelino Champagnat Hospital**, delivering holistic and integrated patient care; and **Cajuru University Hospital**, recognized for its humanitarian care. Would you like to join a team of people doing good? Explore our openings and apply! **Also check out other opportunities across our mission fronts:**